Account Manager

Havas Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 60.000.000 - 80.000.000; Full time

Job summary

A leading advertising agency in Jakarta is seeking an experienced Account Manager to oversee client accounts and manage campaigns from planning to execution. The ideal candidate will have 3-5+ years of experience in account management within a media environment and possess strong client-facing skills. This permanent role involves working closely with internal teams to ensure high service quality and effective strategy execution.

Qualifications

• 3-5+ years of experience in client servicing/account management within a media or advertising agency environment.
• Strong skills in campaign planning, media channels, and metrics/performance analytics.
• Ability to manage multiple projects/accounts simultaneously in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for assigned client accounts.
• Manage budgets, track spend, and monitor campaign performance against KPIs.
• Collaborate with internal teams to translate client goals into actionable plans.

Skills

Client-facing skills

Interpersonal skills

Organizational skills

Problem-solving mindset

Budget management

Presentation skills

Education

Bachelor’s degree in Marketing, Communications, Business or related field

Job description

Agency: Havas

Job Description

Responsible for the day-to-day management of assigned account(s). Manages/coordinates Client projects from planning to completion. May serve as the daily contact between the Ageny and the Client. Effectively executes strategies, problem-solves, and develops solid business relationships. Provides Client service support.

• Serve as the main point of contact for assigned client accounts; build and maintain strong, trust-based relationships with clients.
• Understand clients’ business goals, marketing objectives, brand positioning, and competitive landscape.
• Work with internal teams (media planners/buyers, digital specialists, creative teams) to translate client goals into actionable media plans and campaign briefs.
• Oversee the lifecycle of campaigns: from brief → planning → execution → monitoring → optimization → reporting.
• Manage budgets, track spend, monitor delivery timelines and campaign milestones.
• Monitor campaign performance against KPIs (reach, engagement, ROI, etc.); prepare and deliver client reports and insights.
• Identify opportunities to upsell or cross-sell additional services within existing accounts.
• Proactively identify issues or risks (budget overruns, timeline slippage, scope changes) and **escalate** or manage them appropriately.
• Collaborate with business development/pitch teams as needed to support new client proposals or expansions.
• Stay up-to-date with media trends, emerging channels, and competitor activity; bring new ideas to the table.
• Internally, coordinate tasks, ensure clear communication across departments and maintain high service quality for clients.

Qualifications & Skills

• Bachelor’s degree in Marketing, Communications, Business or related field (or equivalent experience).
• Typically 3-5+ years of experience in client servicing/account management within a media or advertising agency environment (years may vary depending on seniority).
• Strong client-facing and interpersonal skills, with excellent verbal and written communication.
• Experience with campaign planning, media channels (digital, social, traditional) and understanding of metrics/performance analytics.
• Excellent organisational skills, ability to manage multiple projects/accounts simultaneously in a fast-paced environment.
• Problem-solver mindset; able to anticipate client and internal team needs, adapt to change, and pivot when required.
• Budget/financial acumen with ability to track and manage spend.
• Presentation skills: ability to present work to clients, deliver insights and influence decision-making.
• Team player who collaborates effectively across departments.

Preferred / Nice-to-Have

• Experience in digital media (e.g., social ads, search, programmatic, OTT) and understanding of media buying/delivery.
• Experience working on large/strategic client accounts.
• Demonstrated upselling or business development within existing accounts.
• Familiarity with media/advertising tools/platforms, dashboards, or analytics.
• Experience managing internal junior staff or mentoring others.
• Agency pitch experience (helping create proposals for new business wins).

Contract Type: Permanent

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.