Account Manager

Clariant SE; Cileungsi; On-site; IDR 1.164.531.000 - 1.497.256.000; Full time

Job summary

A global specialty chemicals company is hiring an Account Manager for their Care Chemicals Business Unit in Indonesia. The role involves managing key customer relationships, driving sales growth, and ensuring customer satisfaction through strategic account management. Candidates should have a university degree in a relevant field, over five years of sales experience in specialty chemicals, and fluency in both Turkish and English. This position requires presence at the Istanbul office when not traveling, and offers competitive compensation along with professional development opportunities.

Benefits

Competitive compensation package

Professional development opportunities

Innovative work environment

Qualifications

• 5+ years of sales experience in the specialty chemicals industry.
• Fluency in Turkish required; proficient in English.
• Valid driving license and availability for travel.

Responsibilities

• Manage customer accounts and build strong relationships.
• Drive sales growth and ensure customer satisfaction.
• Provide accurate sales forecasting and manage business development.

Skills

Sales drive

Communication skills

Interpersonal skills

Team collaboration

Technical understanding of chemical products

Education

University degree in Chemistry, Chemical Engineering or Material Science

Tools

CRM software

Microsoft Office Suite

Job description

At Clariant, a leading global specialty chemicals company, we create value with innovative and sustainable solutions for customers from many industries. Our Care Chemicals Business Unit is known for its high-quality products and customer-focused approach in personal care, home care, industrial applications, and more.

We are looking for a driven and customer-focused Account Manager to join our Care Chemicals Business Unit, Business Segment Industrial Application. In this role, you will be responsible for managing key customer relationships, driving sales growth, and ensuring customer satisfaction through effective account management strategies in Turkey and the sub-region MEA.

Responsibilities

• Manage Heart/Belly customer accounts, building and maintaining strong relationships with procurement and other key stakeholders
• Drive growth and satisfaction of assigned accounts through strategic planning and execution
• Handle contracts, price management, and address overdue payments
• Gather and analyze customer demand development insights to identify opportunities
• Expand share of wallet through successful participation in biddings and tenders
• Proactively identify and mitigate potential churn risks to ensure customer retention
• Maintain accurate CRM customer data and manage new business development pipeline in collaboration with Business Development
• Provide accurate and timely sales forecasting to support business planning
• Operate in a coordinated team set-up to ensure full customer journey success, business development, distribution

Requirements

• University degree in Chemistry, Chemical Engineering or Material Science
• 5+ years of sales experience in Turkey and the sub-region MEA, preferably in the specialty chemicals industry
• Strong sales drive and achievement motivation with a hunter mentality
• Excellent business acumen and commercial creativity
• Outstanding communication and interpersonal skills in English (full proficiency required)
• Fluency in Turkish (native level) is required
• Demonstrated ability to collaborate as a team player in a team-oriented environment
• Self-motivated, dynamic, and proactive approach to customer relationship management
• Good technical understanding of chemical products and applications
• Proficiency in CRM software, Microsoft Office Suite, and other relevant sales tools including AI
• Adaptability, resilience, and agility in a dynamic business environment
• Track record of delivering results and meeting expectations
• Valid driving license
• Availability for domestic and international travel
• Completed military service or exemption

Our Offer

• A challenging position in an international and dynamic company
• Opportunity to work with a diverse portfolio of customers in the specialty chemicals sector
• Professional development opportunities in a global organization
• Competitive compensation package
• Collaborative and innovative work environment
• Chance to make a significant impact on business growth and customer satisfaction

Please Note:

This is not a remote position. Presence in the Istanbul office is required when not traveling.

Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.

At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status, age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

• Read more about our commitment for people -download our Employment Standards Brochure

We at Clariant are aware of our responsibility. Our purpose "Greater chemistry – between people and planet" describes the role we can play in the world if we align our thinking and all future decisions with it.