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SUMMARY

The Yardi Software Trainer is an experienced and dynamic team player who will support the successful adoption and use of the Yardi Senior product suite. The ideal candidate possesses the ability to work cross-functionally to provide comprehensive training to stakeholders and deliver training sessions, develop training materials, and offer ongoing support to ensure stakeholders can effectively utilize the software to its fullest potential.

The Software Trainer will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.

KEY RESPONSIBILITIES

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
• Delivers instructor-led and virtual training sessions on the Yardi Senior product suite, tailoring to the needs of stakeholders
• Ensures training is engaging, interactive, and effective for stakeholders of all skill levels
• Creates and maintains a variety of training resources, including user guides, tutorials, video lessons, and FAQs, to help stakeholders understand and navigate the software
• Continuously update materials to reflect product changes and improvements
• Maintain up-to-date knowledge of the Yardi Senior product suite, including new features, updates, and best practices
• Uses expertise to proactively recommend improvements to workflows and processes
• Organizes and schedules training sessions for stakeholders
• Monitor attendance, feedback, and progress to ensure successful training outcomes
• Collaborates with internal support teams to resolve technical challenges
• Monitors CRM system performance and data accuracy
• Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
• Develops regular and thorough status communications for senior leadership and stakeholders
• Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions

OTHER DUTIES

Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL

Weekly out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.

MINIMUM REQUIREMENTS

Skills / Specialized Knowledge:

• Proven ability to manage portfolios of work
• Solid understanding of project management and agile practices
• Strong interpersonal, conflict management, and communications skills
• Demonstrable experience in designing and leading successful training programs
• Proficiency in Learning Management Systems (LMS) and e-learning platforms
• Adaptability and resilience, with the ability to thrive in a fast-paced and dynamic environment

Experience:

• At least 3 years’ experience in delivering software training, preferably in a SaaS environment or with property management software like Yardi
• Experience working with senior housing operators, property management teams, or similar industries is a strong plus
• Proven experience with conducting both virtual and in-person training sessions
• Familiarity with the following Yardi products/modules: Voyager (Senior Housing), Payscan, eProcurement, Vendor Café, Fixed Assets, Job Cost, Facility Manager, RentCafé Suite, Construction Manager, Utility Manager and Pulse Insights, and Document Manager
• Proven experience in project management, implementation, or consulting roles, particularly in real estate or healthcare industry

Education:

• Bachelor’s degree in education, business, information technology, or a related field, or equivalent work experience
• Agile, Six Sigma, or PMP certification strongly preferred

WHAT WE OFFER

• Competitive Base Salary + Annual Bonus
• Professional Growth
• Generous Paid Time Off and Holidays
• Pension Scheme + Profit Sharing Program
• Tuition Assistance Program
• Employee Stock Purchase Program – purchase shares at a 15% discount
• Comprehensive and progressive Medical/Dental/Vision options
• And much more! https://welltower.com/newsroom/careers/

ABOUT WELLTOWER

Welltower Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults inthe United States,United Kingdom, andCanada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.

Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments.Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.

Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – ourNorth Star.

Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet

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