Customer Team Leader

Co-op; Guildford; On-site; GBP 100,000 - 125,000; Part time

Job summary

A community-oriented food retailer in Guildford seeks a Customer Team Leader to join their team. In this role, you will manage the store team, provide exceptional customer service, and develop team capabilities through training. Candidates should possess strong organizational and communication skills while being flexible with shifts. Enjoy competitive pay, comprehensive benefits including holiday, discount, and pension plan. Full training provided to support career growth.

Benefits

36 days holiday

30% discount on Co-op products

Pension scheme with up to 10% contributions

Virtual healthcare services

Qualifications

• Ability to build positive relationships with customers and colleagues.
• Flexibility to work a range of different shifts.
• Desire to learn and grow leadership skills.

Responsibilities

• Provide friendly, welcoming service to customers.
• Coach and supervise the Customer Team Members.
• Ensure the store is safe, legal, and operational.

Skills

Customer service

Team leadership

Problem-solving

Communication

Organizational skills

Job description

Job description

Closing date: 13-01-2026

Customer Showgo

Location: 40 Allingham Road South Park, Reigate, RH2 8HX

Pay: £13.99 per hour

Contract: 15 hours per week + regular overtime, permanentান্ডে part-time

Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (11pm store closing) and weekends – to be discussed at interview

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a Customer Team Leader at Co‑op, as you’ll need to authorise age‑related sales.

We’re looking for Customer Team Leaders to joinτηγ team at Co‑op. When you join Co‑op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, aVue pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager – while also delivering great customer service and performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem‑solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co‑op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (Susan bank holidays, pro‑rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental‑health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks国产综合 and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. Weuneq the right to remove a vacancy before the scheduled closing date.