User Experience jobs in United Kingdom

• Business Analyst
• Hybrid Working - 1-2 Days in Manchester
• 400 per a day inside IR35
• 6 Months initially

We have a rare opportunity for two Business Analysts to join a dynamic technical programme within the public sector. Starting this January, you will work alongside technical teams to solve complex problems and deliver robust solutions.

This role is ideal for analytical thinkers who thrive in technical environments and are looking for a secure, meaningful role to kickstart the year.

• Champion User-Centred Design principles within a technical environment, ensuring all technical solutions are driven by user needs and research insights.
• Apply Government Design Principles (GDS) Standards to all deliverables, ensuring services pass GDS Service Assessments (Alpha / Beta / Live) and meet accessibility regulations.
• Collaborate with User Researchers and UX Designers to translate user journeys and service blueprints into actionable technical requirements and backlog items.
• Lead Agile ceremonies and processes within cross-functional teams, driving sprint planning, refinement, and retrospectives to maintain delivery momentum.
• Map and analyze complex public sector business processes (As-Is and To-Be), identifying bottlenecks and opportunities for automation or digital optimisation.
• Bridge the gap between policy and technology, ensuring that digital solutions comply with legislative frameworks and departmental strategy.
• Drive process re-engineering initiatives, focusing on reducing operational cost and improving the citizen experience through technical innovation.

• Extensive experience working within central government or wider public sector bodies, with a deep understanding of the unique constraints, governance, and policy drivers.
• Proven track record of delivering digital services that meet the Government Digital Service (GDS) Service Standard. Experience guiding projects through GDS assessments (Alpha, Beta, Live) is highly essential.
• Expert knowledge of Agile methodologies (Scrum, Kanban, etc.) with the ability to lead refinement sessions and manage complex backlogs in tools like Jira and Confluence.
• Strong experience working within multidisciplinary UCD teams. You must demonstrate how you have worked alongside User Researchers and Content Designers to turn user needs into technical specifications.
• Advanced proficiency in mapping complex business processes (BPMN) and identifying opportunities for technical efficiency and automation.
• Ability to understand and document technical concepts (e.g., APIs, data migrations, system integrations) and communicate them clearly to non-technical stakeholders.
• Exceptional communication skills with the ability to influence senior stakeholders and manage conflicting priorities in a political environment.
• 400.00 / day

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