Manager, Email Operations & Transformation - 12 month FTC

Condé Nast; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global media company based in London is seeking a Manager for Email Operations & Transformation to oversee technical email operations across multiple brands and markets. The role involves managing email newsletter templates, automated user journeys, and ensuring adherence to data protection regulations. An ideal candidate will have email operations experience, HTML/CSS knowledge, and strong communication skills. This full-time position offers competitive benefits and opportunities for innovation in the email marketing space.

Benefits

25 days holiday (plus bank holidays)

Competitive pension scheme

Private healthcare

Corporate gym membership

Learning and development opportunities

Qualifications

• Good experience working in email or a similar role.
• Proven experience with an email service provider or marketing automation tool.
• Intermediate working knowledge of HTML/CSS code.

Responsibilities

• Manage technical email operations globally across multiple brands and markets.
• Create and update email templates based on brand requests.
• QA email campaigns for clarity, grammar, and link functionality.

Skills

Email operations management

HTML/CSS proficiency

Creative problem-solving

Detail-oriented

Excellent communication skills

Tools

Sailthru

Google Docs

Excel

Job description

Job Description

Condé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company’s portfolio includes many of the world’s most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Condé Nast Traveler/Traveller, Allure, AD, Bon Appétit and Wired, among others.

Location: London, GB

Condé Nast is a global media company, home to iconic brands including Vogue, GQ, Glamour, CN Traveller, Vanity Fair, Wired, The World of Interiors, House & Garden and Tatler, among many others.

We are headquartered in New York and London and operate in 32 markets worldwide, with a footprint of more than 1 billion consumers across print, digital, video and social platforms.

Condé Nast thrives on collaboration, and our teams come together in the office four days a week (Monday - Thursday).

We value diversity of background, views and cultures. We celebrate people for their personal qualities, skills and contributions, recognising the power our brands have to influence and shape culture.

The Role

The Manager, Email Operations & Transformation is a 12-month full-time fixed-term contract position designed to help Condé Nast during a very exciting, transformational time in the email and newsletter space. This is a technical role responsible for BAU email operations – creating, updating, and maintaining email newsletter templates, automated user journeys, email personalisation and testing the email user experience for accuracy – and forward-thinking operational projects that will grow and expand the newsletter channel. This is an opportunity to innovate on the foundation of how email supports all of our brands and markets globally. This role supports email newsletters operationally across 12+ markets and 16+ brands, including Vogue; Architectural Digest; Vanity Fair; GQ; WIRED.

What will you be doing?

• Manage technical email operations globally across multiple brands and markets
• Create and update email templates based on brand requests and email strategy, allowing for personalisation, content recommendations, and affiliate commerce optimisation at scale
• QA email campaigns for clarity, grammar, spelling, link functionality and inbox display
• Set-up, QA, and launch automated email flows based on custom events, with dynamic follow-up messaging and logic based on user behaviour
• Follow and enforce email best practices for healthy deliverability and active user engagement
• Enforce brand design guidelines
• Follow and enforce data privacy protection regulations across the US and all international markets
• Regularly audit email user experience across all markets
• Maintain close working relationships with cross-functional teams, particularly editorial, design, engineering, and commerce.

About you:

• Good experience working in email or a similar role
• Proven experience working directly in an ESP or marketing automation tool.
• Sailthru experience preferred, but not necessary if proficient across ESPs
• Ability to prioritise and manage multiple tasks simultaneously in a fast-paced working environment
• Intermediate working knowledge of HTML/CSS code
• Strong creative problem-solving skills and innovative thinking
• Proficiency with Google documents & spreadsheets (or Excel/Word)
• Strong attention to detail
• Excellent communication skills, both written and verbal
• Ability to communicate technical information with non-technical stakeholders
• Ability to work independently and within a cross-functional team
• Working knowledge of 1st and 3rd party data is a plus

Does this sound like you?

Please upload your CV and cover letter/portfolio, which highlights why you'd love to take on this role and why you're a great match for what we're looking for.

What benefits do we offer?

• 25 days holiday (plus bank holidays) and extra days of annual leave if you move house or want to volunteer.
• You’ll have access to a competitive pension scheme, Bupa Private Healthcare, Season ticket loans and eye tests.
• We offer a range of tools to support your wellbeing, including core hours, 10 remote days (from home or a country with a Condé Nast office location), access to our Employee Assistance Programme, corporate gym membership and cycle to work scheme.
• We’re a dog friendly office, plus you’ll enjoy discounts and magazine subscriptions, keeping you up to date with all things Condé Nast.
• We encourage personal and professional growth through the Condé Nast Learning Hub where you’ll find an extensive portfolio of learning courses and training, available in local languages.
• Our Employee Resource Groups provide a platform for employees to identify shared objectives, exchange ideas, and work on community priorities for our global workforce.

What happens next?

If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.

Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.