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We're seeking a Quality andGovernance Assistant to join our dedicated Quality and Governance team. This role is vital in supporting the delivery of our quality and governance agenda, ensuring compliance with statutory and regulatory requirements, and embedding best practice across the organisation.

You'll provide administrative and organisational support, help monitor key performance indicators, assist with audits, and contribute to quality improvement initiatives. Working closely with the Head of Quality and Governance, you'll play a key role in maintaining our high standards of patient safety and care.

We welcome applications from candidates seeking full-time or part-time hours (to be worked preferably over 3-5 days).

This is a hybrid role with a combination of home working and on-site work at our Head Office.

We are currently unable to offer sponsorship for visas, therefore all candidates must have right to work in the UK.

The Quality and Governance Assistant is an integral member of the Quality and Governance Team, supporting oversight of all aspects of quality and governance across Independent Health Group. The post-holder will provide day-to-day assistance to enable delivery of the quality and governance strategy and work programme, ensuring compliance with statutory and regulatory requirements. The role provides general support to all functions within the portfolio as agreed with the Head of Quality and Governance.

Established in 2004, Independent Health Group(IHG) has been dedicated to providing high-quality, patient-centred care close to home. With a strong commitment to delivering outstanding healthcare in the community, we've spent the past 20 years building a reputation for excellence, innovation, and compassionate service. In 2022, our dedication to patient care was recognised with an Outstanding CQC rating, a testament to our quality and commitment.

At IHG, we offer an alternative to traditional hospital settings, ensuring our patients receive personalised care with continuity and convenience. Our services are based on short waiting times, specific appointment slots, and one-to-one clinician continuity, creating a seamless and supportive experience for every patient.

Our teams work in a supportive, flexible environment, where patient contact remains at the heart of everything we do. We operate Monday to Friday, with no evening or bank holiday shifts, allowing for a healthy work-life balance. We strive to accommodate flexible working arrangements that support our staff’s professional and personal needs.

At IHG, we are committed to innovation in healthcare delivery, providing an opportunity for professionals to develop their skills, contribute to the growth of an exceptional organisation, and make a real impact on patient care. If you're passionate about delivering outstanding healthcare in a setting that values both patients and staff, we'd love to welcome you to our team.

• Organise and provide administrative support for quality and governance meetings, including agenda preparation, minute-taking, and action log management.
• Support meetings relating to patient safety events, complaints, and concerns.

• Maintain a central log to track and monitor work streams.
• Assist with monitoring and production of KPI reports in line with external contractual requirements and departmental KPIs.
• In conjunction with the Quality and Governance Coordinator collate and prepare information for reports to internal committees, external commissioners, and stakeholders.

• Support delivery and embedding of quality improvement processes and best practice across the organisation.
• Maintain oversight of systems for managing organisational policies, clinical procedures, SOPs, NICE guidance, and patient safety alerts.
• Assist the Quality and Governance Coordinator with assurance processes for statutory, legal, and regulatory requirements.
• Support compliance with CQC registration requirements, including portal uploads and implementation of action plans following inspections.

• Support monitoring of the clinical audit programme and improvement plans in conjunction with the Head of Quality and Governance and Matrons.
• Work with the Quality and Governance Coordinator to manage incidents and responses to patient concerns and complaints.

• Draft correspondence as directed by the Head of Quality and Governance, Deputy Chief Nurse and Chief Nurse.
• Assist with development of corporate templates and guides to embed the NHS Patient Safety Incident Response Framework.
• Support development and maintenance of quality/governance content on SharePoint and the external website.
• Maintain effective communication networks across the organisation and with external partners.
• Liaise with patients and families to arrange meetings, always exercising discretion and confidentiality.

• Facilitate staff induction and training sessions on quality, patient safety, and governance processes.

• Demonstrates a proactive approach to personal and professional development.
• Willingness to engage in training, workshops, and courses relevant to governance, patient safety, and healthcare administration.
• Seeks opportunities to stay up to date with evolving healthcare regulations, CQC requirements, and national patient safety frameworks.
• Actively participates in professional networks, forums, or conferences to share and gain best practice insights.

• Understanding of healthcare governance, patient safety, and quality improvement processes.
• Knowledge of statutory, legal, and regulatory requirements relevant to healthcare (e.g., CQC standards).
• Familiarity with KPI monitoring and reporting requirements.
• Excellent organisational skills with ability to prioritise workload and manage competing demands.
• Confident minute-taking and accurate record-keeping.
• Ability to use initiative and respond effectively to urgent/unpredictable issues.
• Strong IT skills, including Microsoft Office and SharePoint.
• Ability to maintain effective communication networks across all levels of the organisation and with external partners.
• High level of discretion and commitment to confidentiality.
• Professional, reliable, and adaptable.
• Detail-oriented with a proactive approach.
• Strong interpersonal skills and ability to liaise with patients, families, and external agencies.
• Commitment to embedding best practice and continuous improvement.
• Understanding of external contractual requirements and commissioner reporting.
• Knowledge of corporate governance processes and assurance frameworks.
• Ability to develop templates, guides, and resources to support governance processes.
• Skilled in maintaining and updating website content or intranet platforms.
• Strong analytical skills to support KPI monitoring and audit reporting.
• Ability to work collaboratively across multidisciplinary teams.
• Flexible approach to changing priorities and organisational needs.
• Enthusiasm for driving quality improvement and embedding governance culture.

• Good general education to GCSE or equivalent, including Mathematics and English.
• Qualification in quality improvement, governance, or risk management.
• Incident Management training.

• Experience of working within healthcare, governance, or regulatory environments.
• Demonstrated ability to manage confidential and sensitive information appropriately.
• Experience of supporting committees, boards, or governance meetings.
• Experience of collating and producing reports for internal and external stakeholders.
• Previous experience supporting quality/governance teams in healthcare or related sectors.
• Experience of managing policy libraries, clinical procedures, and NICE/patient safety alerts.
• Experience of supporting clinical audit programmes and improvement plans.
• Experience of facilitating staff induction, training, or development sessions.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.