Sexual Health Healthcare Assistant

HCRG Care Group; Coventry; On-site; GBP 24,000 - 27,000; Full time

Job summary

A community health and care services provider is seeking a dedicated Sexual Health Healthcare Assistant for its Coventry and Warwickshire Sexual Health Hub. The role focuses on delivering high-quality sexual health services, conducting clinical tasks like taking patient histories and supporting patient care. Candidates should have at least an NVQ Level 2 in Health & Social Care and good communication skills. The position offers a salary range of £24,486.00 - £26,155.50 based on experience alongside benefits such as professional development opportunities.

Benefits

Access to group pension

Free tea, coffee, and milk

Membership of My Reward Hub

Access to wages as you earn

Online and face-to-face wellbeing help

Continuing professional development opportunities

Qualifications

• Recent experience working in a patient-facing or customer service setting.
• Previous experience within a sexual health service is desirable.
• Understanding of confidentiality, privacy, and dignity in care.

Responsibilities

• Conduct non-invasive clinical tasks including taking patient histories.
• Maintain patient confidentiality and ensure a safe environment.
• Support patients in accessing appropriate care and treatment.

Skills

Excellent verbal and written communication

Empathetic care to patients

Organisational skills

Attention to detail

Education

NVQ Level 2 in Health & Social Care

Care Certificate (desirable)

Job description

We are seeking a dedicated and compassionate Sexual Health Healthcare Assistant to join our team at the Coventry and Warwickshire Sexual Health Hub. As a Healthcare Assistant, you will play a vital role in supporting the delivery of high‑quality sexual health services to our diverse patient population.

Responsibilities

• Conduct non‑invasive clinical tasks including taking patient histories, processing samples, and offering valuable information and advice on sexual health matters.
• Maintain patient confidentiality and ensure a safe and respectful environment.
• Support patients in accessing appropriate care and treatment.
• Follow all policies and protocols pertaining to the role, reporting any concerns or issues to lead nurses/administration manager.
• Provide first point of contact to patients assessed as requiring asymptomatic screening management.
• Undertake necessary tests including phlebotomy, urinalysis and instruction to patients regarding self‑testing for STIs and long‑term conditions such as HIV (where required); be willing to undergo further training that will enhance service delivery and improve outcomes for patients.
• Undertake microscopy following approved training to support the management of clinical symptoms and report findings to the clinician responsible for care.
• Assist with correct collection and recording of specimens.
• Offer advice and education to patients regarding safe sex practices and further help and advice.
• Perform condom demonstration to clients and understand the importance of education.
• Perform pregnancy testing and urinalysis following instruction from Clinical colleagues.
• Assist Clinical staff as necessary, including recording of blood pressure, height, weight and BMI.

Qualifications

• NVQ Level 2 in Health & Social Care (or equivalent).
• Care Certificate (desirable).

Experience & Knowledge

• Recent experience working in a patient‑facing or customer service setting.
• Previous experience within a sexual health service (desirable).
• Understanding of confidentiality, privacy, and dignity in care.
• Awareness of equality, diversity and inclusive practices.

Skills & Abilities

• Excellent verbal and written communication, particularly with patients, carers, and multidisciplinary teams.
• Ability to provide individualised, empathetic care to patients.
• Strong organisational skills with the ability to plan and prioritise workload independently.
• Attention to detail and commitment to high standards of care.

Personal Qualities

• Flexible and adaptable to changing service demands, including evenings, weekends, and outreach clinics.
• Calm under pressure with the ability to adjust to a fast‑paced environment.
• Trustworthy, patient, and compassionate with a professional and respectful approach to patient interactions.

Other Requirements

• Full UK driving licence and access to a car for travel between clinic bases and outreach locations.

About the Company

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.

We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We are committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We are a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn't happen often, sometimes a role is very popular, and we will need to close it earlier than the date we have shown here. If you’re keen to join our team, we’d love to hear from you, so please apply as soon as you can.

Benefits

• Salary of £24,486.00 - £26,155.50 (dependent on experience) with access to our group pension.
• Free tea, coffee and milk at your base location.
• Membership of My Reward Hub, giving access to discounts on everyday purchases and cashback and voucher offers.
• Access to wages as you earn them to help cover life emergencies.
• Online and face‑to‑face help with your mental and physical wellbeing, including healthy recipes and activity challenges, post‑trauma support, legal, debt and life‑management help, and career coaching and counselling.
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise.
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ring‑fenced innovation funding each year.