Referrals Administrator

NHS; Hailsham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare practice in Hailsham is seeking a referrals administrator to manage the surgery's referral processes. You will ensure patients are referred correctly and efficiently, working closely with GPs and clinical staff. The ideal candidate should have administrative experience, clear communication skills, and knowledge of NHS referral pathways. This full-time position offers shifts of 37 hours a week, providing essential support for patient services in a well-supported team environment.

Qualifications

• Administrative or customer service experience is required.
• Understanding of confidentiality and GDPR protocols.
• NHS or GP practice experience is preferred.

Responsibilities

• Manage surgery's referral processes and ensure timely patient referrals.
• Process referrals generated by clinical staff using various systems.
• Monitor and action advice and guidance responses.

Skills

Excellent organisation and time management

High attention to detail

Clear and professional communication

Problem-solving mindset

Education

Educated to grade A to C in English and Maths

Tools

eRS

Emis

Docman

Accurx

Job description

We are looking for a dynamic person to help manage the surgery's referral processes, ensuring patients are referred to the appropriate services in a timely, accurate and efficient manner.

Main duties of the job

Processing referrals generated by clinical staff in the practice

Monitor advise and guidance responses

Support patients with queries about their referrals

About us

Hailsham Medical Group is an established practice serving some 11500 patients in the expanding market town of Hailsham. Thesuccessful candidate will be joining a forward thinking and well supported administrative/patient service team. We have a large clinical team comprising of GP Partners, Senior Clinical Pharmacist and Partner, Salaried GPs, Allied Healthcare Professionals, Practice Nurses, Nurse Associate, Health Care Assistants and Phlebotomist's.

Job responsibilities

ReferralsAdministrator Job Description

The referrals administrator is responsible for managingthe surgerys referral processes, ensuring patients are referred to theappropriate services in a timely,accurate,and efficient manner.

The role involves working closely with GPs, clinicalstaff, hospitals, and community services to support smooth patient pathways andcontinuity of care.

Key duties and responsibilities

Process referrals generated by GPs nursesand other clinicians via eRS and other approved systems

Ensure referrals include accurate clinical information,attachments and coding

Track and manage referral queues and notifyclinicians of outstanding actions

Monitor and action Advice and Guidanceresponses

Support patients with queries regarding theirreferrals

Provide clear information to patients aboutreferral steps and expected timescales

Handle calls, emails, and online messagesrelating to referrals

Escalate concerns about urgent or delayedreferrals to clinical or management staff

Data and Record Keeping

Maintain accurate records of all referrals inline with GDPR and confidentiality protocols

Emis system to record referral activity

Skills and Competencies

Excellent organisation and time managementskills

High attention to detail

Clear and professional communication

Problem solving and patient focused mindset

Experience and Qualifications

Administrative or customer service experience

Understanding of confidentiality

NHS or GP practice experience

Knowledge of referral pathways

Experience using eRS, Emis, Docman and Accurx

Working hours

Shifts are 8am-1pm or 2pm to 6.30pm

Full time 37 Hrs

Person Specification

Qualifications

• Administrative or customer service experience
• Understanding of Confidentiality
• Educated to grade A to C in English and Maths

Experience

• Experience of working in a busy office and being able to prioritise tasks
• NHS or GP Practice experience
• Knowledge of referral pathways
• Experience using eRS,EMIS,Docman and Accurx platforms

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.