Team Clerk/Receptionist - Older Persons Mental Health Team

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Forton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Forton is seeking a candidate to provide first contact for service users and visitors. Responsibilities include managing communication, supporting appointments, and maintaining administrative processes. Ideal candidates should possess excellent communication and IT skills, be organized, and be a team player. Previous NHS experience is desirable but not mandatory, as full training will be provided.

Qualifications

• Excellent communication and IT skills suitable for the role.
• Friendly, enthusiastic, organized, and a team player.
• Previous experience in an NHS environment is desirable.

Responsibilities

• Provide first point of contact for service users and visitors.
• Accept, sort, and distribute mail; manage documents.
• Support appointment setting and assessments.
• Enter data into relevant IT systems and maintain processes.
• Manage room bookings prioritizing clinical requirements.
• Assist the Admin Lead/Team Manager with management tasks.
• Support the team during breaks and holidays.

Skills

Excellent communication skills

IT skills

Team player

Organised

Friendly and enthusiastic

Job description

Role Overview

Provide first point of contact for service users and visitors through written communication, face‑to‑face and telephone contacts. Maintain confidentiality at all times, using tact, sensitivity and reassurance.

Key Responsibilities

• Accept, sort and distribute mail including generic email accounts, file and retrieve notes, and scan documents into Service Users electronic notes.
• Process internal and external referrals received by email, electronically or post.
• Support appointment setting and assessments with Service Users as directed by Team Leads, Managers, clinicians and Consultants within OPMH CMHT.
• Enter data into relevant IT systems and uphold all administrative processes including patient medical records, electronic systems and filing systems.
• Photocopy, collate and distribute documents; manage room bookings prioritising clinical requirements.
• Assist the Admin Lead/Team Manager with building management tasks such as entry fobs for new starters.
• Flexibly support the team during breaks, holidays, sickness and training.

Qualifications and Experience

• Excellent communication and IT skills commensurate with the role.
• Friendly, enthusiastic, organised and a team player who enjoys being part of a team.
• Previous experience working within an NHS environment is desirable; full training will be provided.

About the Trust

Hampshire and Isle of Wight Healthcare NHS Foundation Trust delivers a joined‑up mental and physical healthcare for around two million people across our communities. We deliver care at every stage of life, helping people live their best and healthiest lives. Our mental health services include community‑based support and early intervention for psychosis, specialist inpatient wards, and extensive physical health services including urgent community response teams and hospital‑at‑home teams.