Training Manager jobs in United Kingdom

Location: London
Salary: Market Rate
Salary band: Dependant upon experience
Contract type: Permanent
Date posted: 26th March 2025

A leading accountancy firm is seeking a skilled and proactive CRM Specialist to join their Marketing and Growth team. The role involves executing campaigns, automating processes, and supporting data-driven strategy development to ensure seamless collaboration across teams. The ideal candidate will have 2-3 years of Dynamics 365 experience and proficiency with marketing campaigns.

The Responsibilities:

• Collaborate with the CRM Manager to develop and optimise the system to align with business objectives.
• Lead efforts to understand business needs, gather requirements, and communicate with stakeholders.
• Implement automated workflows using PowerAutomate to improve efficiency and reduce manual processes.
• Support back-end development and configuration of Dynamics 365, including managing tables, fields, forms, and views.
• Train and support end-users to optimise system usage.
• Measure and track sales pipeline, client experiences, and service quality levels with the CRM Manager.
• Analyse client data to identify growth opportunities through segmentation, behaviour patterns, and preferences.

The Candidate:

• 2-3 years of CRM experience, with expertise in configuring and optimising Dynamics 365 systems, including backend work.
• Skilled in creating automated workflows with PowerAutomate and integrating CRM with other platforms.
• Strong communication skills and the ability to engage stakeholders at all levels, with a keen eye for data analysis and system customisation.
• Experience in building customer journeys for lifecycle stages such as onboarding, retention, and reactivation; problem-solving and analytical skills are essential.
• Tech-savvy and eager to learn, particularly in CRM and digital marketing; creating PowerBI dashboards is a plus.

The cost and time spent recruiting can vary depending on the process adopted. It’s important to optimise your recruitment strategies to find the best candidates efficiently.

Providing executive recruitment, search, and career coaching for legal, business development, marketing, events, PR, and communications professionals.

0207 118 3003