ROCC Support Manager | North West Ambulance Service NHS Trust

North West Ambulance Service; Bolton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A regional healthcare service in Bolton is seeking a highly motivated ROCC Duty Manager to oversee the operational coordination at Middlebrook, Manchester. The role encompasses monitoring acute trusts, managing staff, and acting as a key point of contact for health services. Candidates should be prepared for shift work, including evenings and weekends. Join a dedicated team providing critical emergency care and patient transport services in the community. This role is integral to ensuring effective patient management across the region.

Responsibilities

• Monitor Acute Trusts across the region and liaise with Bed Management & Emergency Department teams.
• Manage RHCD coordinators and maintain the duty ROCC log.
• Monitor crew handover processes and respond to capacity issues or delays.

Job description

Position

ROCC Duty Manager

Location

Middlebrook, Manchester

Type

Permanent

Closing Date

31st December 2026

We are looking to recruit a highly motivated and flexible individual to join the ROCC Management team based in the Regional Operational Coordinating Centre (ROCC) at Middlebrook, Manchester.

Key Responsibilities

• Monitor Acute Trusts across the region, liaising with Bed Management & Emergency Department teams in Hospitals.


• Manage RHCD coordinators, speak with all NWAS Commanders and Managers and maintain the duty ROCC log produced within the ROCC.


• Monitor the crew handover process and respond immediately to any capacity issues or delays in transfer of care from NWAS to provider clinician.


• Act as a key point of contact for NHS England, SCC’s, Public Health England and Department of Health, NWAS Managers and Commanders, NACC and other Ambulance trusts.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life‑saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non‑emergency patient transport services for those patients who require non‑emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non‑emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please note this role involves shift work, and the rota cover includes evening, weekend and night work. The majority of shifts will be 11.5hrs in duration.

Recruitment Campaign

• Advertising Dates: 17.12.2025 - 31.12.2025


• Shortlisting: 04.01.2026


• Assessment Centre: 15.01.2026

This advert closes on Thursday 1 Jan 2026