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Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

The post holder will be responsible for overseeing the Business Intelligence and Analytics functions at Lewisham and Greenwich Trust. They will develop and deliver the trusts digital strategy to ensure that the Business Intelligence and Analytics functions provide the Trust and other stakeholders with the comprehensive business intelligence and analysis as well as developing the technical foundations to achieve the digital strategy. They will work closely with operational team to support the delivery of high-quality care by ensuring that the data is timely, accurate and complete. They will be responsible for ensuring the Trust is compliant with national data standards and support the Director of Performance and Information in monitoring progress against plans and giving assurance on external performance reporting.

The post holder will be responsible for managing three core areas within the Business Intelligence team, namely Reporting Services, Report Development and Planning & Commissioning.

The post holder will have specialist knowledge, gained through experience, of the data & analytics agenda within the NHS, across both Acute and Community settings, being able to analyse and present highly complex data for a Director and Board level audience. They should be able to develop strategies to ensure the Trusts data and analytics architecture is robust and supports the strategic aims of the organisation.

Main duties of the job
• Lead the development of an expert information service that supports becoming a data driven organisation.
• To work collaboratively across the organisation to identify key information and reports needed to drive service and quality improvement and manage delivery of these reports.
• To ensure that all Business Intelligence reports are continually developed to meet best practice and meet national reporting requirements.
• Support the Director of Performance in tracking the organisation against key targets including developing detailed analytical models to support delivery.
• To work with the Data Warehouse & Digital Systems teams to ensure that all required data feeds in place, that the data meets national and local data standards and that the Trust analytics and commissioning requirements are fully supported.
• To drive improvements to the quality of Trust data by ensuring robust reporting practices and linking in with teams to change practice or infrastructure.
• In conjunction with Finance team and other departments support the Trust with delivery of the trusts annual planning cycle and monitoring this on behalf of the Director of Performance.
• To lead on development and implementation of the Trusts data strategy linked to the overall digital strategy ensuring that departmental plans align and deliver to key milestones.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Detailed job description and main responsibilities

The post holder will be responsible for overseeing the Business Intelligence and Analytics functions at Lewisham and Greenwich Trust. They will develop and deliver the trusts digital strategy to ensure that the Business Intelligence and Analytics functions provide the Trust and other stakeholders with the comprehensive business intelligence and analysis as well as developing the technical foundations to achieve the digital strategy. They will work closely with operational team to support the delivery of high-quality care by ensuring that the data is timely, accurate and complete. They will be responsible for ensuring the Trust is compliant with national data standards and support the Director of Performance and Information in monitoring progress against plans and giving assurance on external performance reporting.

The post holder will be responsible for managing three core areas within the Business Intelligence team, namely Reporting Services, Report Development and Planning & Commissioning.

The post holder will have specialist knowledge, gained through experience, of the data & analytics agenda within the NHS, across both Acute and Community settings, being able to analyse and present highly complex data for a Director and Board level audience. They should be able to develop strategies to ensure the Trusts data and analytics architecture is robust and supports the strategi aims of the organisation. They will provide expert advice on strategy and delivery of the data strategy.

The post holder an excellent knowledge and understanding of NHS Finance and Commissioning landscape, working with colleagues on the Finance Team to ensure that the Trusts Income and Activity data is an accurate reflection of the services and care provided, and that the required analytics and intelligence are available to support the Commissioning process. This will include supporting the Director of Performance and other senior leaders in developing the Trusts annual plan and monitoring of this during the year. They will also support the management of the Trusts contracts in relation to activity and income.

They will have an in depth understanding of the Health and Social Care agenda locally and nationally and translate that into required analytical support for commissioning, service delivery and achievement of performance standards. They will be required to work closely with colleagues in the APC, ICB and Region to collaboratively develop analytical tools and analysis to support the wider health economy.

The postholder will ensure that the Trusts BI and analytics team develop accurate and intuitive reporting to support the organisation across all areas. They will ensure engagement with teams on the reporting available ensuring it offers excellent user experience and drive engagement with these reports to support the Trusts agenda in becoming a data driven organisation. They will ensure robust monitoring and tracking against the annual operating plan. They will also lead on developing and implementing data science functions and drive delivery of advanced analytical techniques such as time series forecasting, use of LLMS and other predictive analytics to support operational delivery. The post holder will also be expected to contribute towards the optimal use of available digital technologies, to deliver efficiencies through automation of processes and developing self-service reports.

The post holder will be expected to provide senior leadership and expertise to the planned procurement and subsequent delivery of a new Electronic Patient Record system to support its deployment and ensure continuity of service in respect of appropriate data submissions, reporting and analytical capabilities, in accordance with national standards and requirements.

The post holder will also have responsibility for managing third party suppliers linked to the information architecture of the Trust ensuring that contracts are managed and risks identified and mitigated as required. They will oversee management of managing external reporting portals and national reporting tools ensuring the accuracy and quality of the data as well as ensuring these are utilised within the organisation

The post holder will also be expected to work closely with the Data Warehousing team to support the implementation and ongoing support & maintenance of required national reporting such as Faster Data Flows. They will also work jointly to develop and implement the Trusts data strategy ensuring the data architecture meets the Trusts requirements as well as future local and national data strategies.

They will be expected to have an excellent working relationship with the Data Quality, Clinical Coding and Digital System teams, with a good understanding of the technical aspects and ensuring that the BI service is developed in alignment to the Trust Digital Strategy.

They will have a good understanding of Information Governance regulations and requirements around NHS reporting and health care data sharing and provide expert guidance to the trusts Information Governance committee as required.

They will have excellent communication skills, be able to articulate and persuade others up, down and across the Trust and other stakeholder organisations. They will develop a collaborative approach to data analytics working closely with system and regional partners.

Key Result Areas & Performance:
• Lead the development of an expert information service that supports becoming a data driven organisation.
• To work collaboratively across the organisation to identify key information and reports needed to drive service and quality improvement and manage delivery of these reports.
• To ensure that all Business Intelligence reports are continually developed to meet best practice and meet national reporting requirements.
• Support the Director of Performance in tracking the organisation against key targets including developing detailed analytical models to support delivery.
• To work with the Data Warehouse & Digital Systems teams to ensure that all required data feeds in place, that the data meets national and local data standards and that the Trust analytics and commissioning requirements are fully supported.
• To drive improvements to the quality of Trust data by ensuring robust reporting practices and linking in with teams to change practice or infrastructure.
• In conjunction with Finance team and other departments support the Trust with delivery of the trusts annual planning cycle and monitoring this on behalf of the Director of Performance.
• To lead on development and implementation of the Trusts data strategy linked o the overall digital strategy ensuring that departmental plans align and deliver to key milestones.
• Support the organisation in work with Commissioners on monitoring key elements of the contract including activity, information schedules and data quality .
• To be fully conversant with the complex and detailed national guidance and regulations relating to the current NHS payment system Payment by Results and any successor regimes, ensuring that policies and procedures are developed and implemented so that data and information is processed and reported compliantly.
• To ensure that the Trust's SLAs are correctly reflected in the Trust's Data Warehouse and Commissioning System and activity allocated according to local and national commissioning rules.
• Responsible for the management, development and maintenance of all information reporting systems both internally and externally.
• To routinely carry out complex audits measuring compliance against national recording standards across the organisation and lead on the production of recommendations and actions.
• Leading the development of the BI Hub / reporting portal ensuring that the reports available support the delivery of Trust performance and financial targets. Ensuring content is always accurate through structured testing protocols and adheres to IG standards.
• Provide senior expertise in data quality improvement across the organisation. Participate in the delivery of regular audits across the Trust and improvement plans and follow up actions are carried out within a timely manner.
• Play a pivotal role in system upgrades across the Trust, leading on testing data outputs to ensure business continuity during and after the programme of work.
• Custodian of all recording changes across the Trust ensuring all changes adhere to national standards and comply with Counting / Coding rules.
• Lead on working with services to ensure data submitted to Model Hospital is accurate, meets validation rules, and is consistent where appropriate to other system providers.
• Develop, where possible, automated processes to obtain and publish benchmarking data within Trust reports, scorecards and dashboards.
• Oversee the management of all third party reporting systems ensuring contract compliance and managing risks and issues for the Trust.

Person specification

Qualifications and Training

Essential criteria

• Educated to masters or equivalent experience in an analytical subject.
• Pronce2 Practitioner or equivalent project management experience.
• Relevant management qualification.
• Evidence of continuing professional development.

Desirable criteria

• Active member of a relevant professional body or association e.g. AphA / FEDIP
• Hold or working towards professional registration

Experience

Essential criteria

• Experience of working in an NHS Acute / Community organisation in an analytical setting
• Extensive experience at a senior level in a complex environment.
• Substantial experience of managing information, reporting and analytics services within a complex organisation.
• Experience of leading, managing, developing and motivating teams of skilled professionals.
• Experience of defining reporting and analysis approaches to meet the business requirements of the organisation.
• Change management experience with evidence of sustained changes.
• Extensive experience of using data and information to influence and drive forward policies and procedures.
• Extensive experience of manipulating, analysing and modelling data and information, to support decision-making and strategic planning.
• Good knowledge, experience and understanding in Data Warehousing.
• Expert knowledge and experience with a range of advanced data-manipulation analysis and reporting tools e.g. MS SQL Server, SSRS, Tableau / Qlikview / Power BI.
• Expert level understanding and recent experience of NHS finance regime.
• Direct budget management.
• Strategy development and implementation across Data and Analytics.
• Effective management of large complex projects.
• Experience of interpreting national policy and development and implementation at a local level.

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• JD (PDF, 349.0KB)
• Working at LGT (PDF, 4.2MB)
• Visa and Certificate of Sponsorship Information for Applicants (PDF, 3.8MB)