Data Operations Manager

Omnicom Media Group UK (OMG); City of Westminster; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading media company in the UK is seeking a skilled Senior Platform Manager to oversee its proprietary software platform. This role involves managing user interactions, ensuring data quality, and collaborating with technical teams to enhance functionality. Strong communication skills and a knack for problem-solving are essential. The position offers a hybrid work model, balancing in-office and remote work.

Benefits

Flexible working hours

Hybrid work model

Qualifications

• Proven experience in platform management and user engagement.
• Ability to communicate technical concepts to non-technical users.
• Strong background in data management and analytics.

Responsibilities

• Manage and evangelize the proprietary software platform.
• Ensure data quality and lead user engagement initiatives.
• Collaborate with technical teams to enhance platform functionality.

Skills

Excellent communication skills

Problem-solving

Technical communication

Data quality management

Advanced Excel

Presentation skills

Tools

SQL

Python

PowerBI

MS Office Suite

Job description

The Senior Platform Manager will fulfil a critical role in our media planning and investment workstream, working with- and evangelizing for our proprietary software platform. This role involves equal parts platform management, user engagement and technical work. This role has one direct report (for now).

Platform Management

• Understanding problems facing our teams, and establishing whether we can help, and owning both the conversation and the solution.
• Stay ahead of the curve on major strategic developments on this account, and ensure that we are prepared for changes in scope or support.
• Evaluate the entire workflow/strategy, including elements outside of our immediate responsibility, to see if we can be working more intelligently.
• Take the lead on data quality, finding ways to quantify the quality, punctuality, completeness and accuracy of our data, and finding ways to improve all four.

User Management

• Be the first point of contact for confused or lost users, resolving their immediate issue and explaining why it happened and how to avoid it in future.
• If an issue is common or disruptive, consider how the platform might be tweaked to stop it happening at all.
• Engage with middle/senior management to ensure they are aware of what our platform can do, what it can’t do, and maintaining its presence in the broader conversation.
• When new functionality is deployed, immediately and assertively engage with users and stakeholders to ensure they know how it works and what it’s supposed to achieve.

Technical

• Building, testing and deploying new functionality.
• Understanding the backend of our platform, and especially being aware of where the limit is in terms of what we can reasonably do.
• Revisiting some older elements of the backend to see if there are benefits from rebuilding old functionality.
• Maintaining strong relationships with our developers and software engineers, as well as technical stakeholders outside of our immediate agency, including clients.

This role reports to an Associate Director, who has been working on this platform for eight years and is looking to transition to a more strategic role that is less involved in the day‑to‑day work. It currently is scoped to have one executive reporting into it, but that may change in either direction.

Excellent Communication Skills

• Technical communication, engaging with software developers/engineers and speaking their language.
• Clear, concise, and patient communication with users who may not speak English as their first language and/or may be new to the industry.
• Confidence to speak for the platform in front of senior agency management and even senior clients, answering their questions and establishing yourself as the subject-matter expert.
• An aptitude for platform and reporting system development, knowing how different teams with different skill-sets can work together to deliver data, higher quality data faster.
• Broad understanding of media buying, ad tech and taxonomies.
• Capacity to learn how different software platforms, and different parts of a single platform, pass data between them.

Note that this role does not require any knowledge of programming languages, and you will not be required to do any actual ‘software development’.

• VERY high competence at Microsoft Excel.
• Strong Word/PowerPoint skills.
• Presentation skills, especially the ability to convey a technical subject to a non-technical audience, concisely and confidently.

Desirable Skills / Experience

• SQL, Python or similar.
• Regex.
• Expert-level familiarity with the rest of the MS Office suite.
• PowerBI (Tableau, MCI, etc also useful).
• Experience in building/calling API queries.
• Database management/data warehousing.
• Any other ETL platforms.

About the Company

Omnicom Media Group Europe (OMG EMEA) is the media division of Omnicom Group Inc., headquartered in London with offices in Manchester and Newcastle.

The Annalect EMEA team at OMG EMEA is the data, technology, and analytics division. We help CMOs and their teams harness data, technology, and advanced analytics to grow their brands.

We have built a variety of innovative product and specialist service solutions for clients and agency partners.

We build and maintain the Omni platform which gives agency and client teams access to these capabilities as well as the ability to integrate and combine their own data and technology with Omni. Omni has over 30,000 active users and is recognized in the industry as a leading marketing platform. We continuously innovate the platform to ensure our clients stay ahead of their competitors in data-driven marketing.

Our team of Annalectuals is growing rapidly and are based in over 80 countries around the globe, supported by global and regional team hubs in NY, London, Singapore, Gurgaon, Bangalore and Hyderabad.

The EMEA team is responsible for global and regional client relationships led from London, as well as the development of new data-driven marketing capabilities. They form part of our global team and collaborate closely with local market Annalect teams across EMEA as well as regional Omnicom agency partners.

Flexible Working

At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two days working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best – both in their careers and in their lives outside of work.