Online Trade Manager – E-commerce

John Lewis Partnership; Bracknell; Hybrid; GBP 53,000 - 87,000; Full time

Job summary

A major UK retailer is seeking a skilled individual to enhance online trade performance through analysis and strategic insight. The role focuses on driving online sales forecasts and collaborating across teams to boost incremental sales. Candidates need strong analytical and commercial skills, with experience in retail and complex data analysis. A hybrid working model is offered, allowing flexibility while ensuring business needs are met.

Qualifications

• Proven experience in online retail roles.
• Excellent planning and analytical abilities.
• Strong communication skills for stakeholder management.

Responsibilities

• Drive online sales forecasts and financial planning.
• Analyze online performance against KPIs.
• Develop and optimize trade plans for online customers.

Skills

Online experience within retail

Trade or marketing planning

Experience with complex data sets and reporting

Ability to generate innovative insights

Commercial and sales forecasting

Sound analytical skills

Highly numerate with Excel/Sheets

Ability to influence across boundaries

Strong stakeholder management skills

Leadership and people development

Understanding of online customer journeys

Tools

Tableau

Google Analytics

Adobe Analytics

SQL

Job description

About the roleThis role focuses on driving online trade performance through onsite analysis, promotional and onsite campaign planning, and strategic insight.
Responsible for all online sales forecasts you will drive the financial planning process, leading on forecasting methodologies, and ensuring annual and weekly sales forecasts are robust, well communicated and considering external influences and marketing channel activity.

Using your commercial acumen and analytical skills you will set the trade plans and priorities which will be optimised for online customers, these plans will set the direction for all online trade. Working cross functionally with Online Marketing, Fulfilment, Commercial teams, online Merchandising and Campaigns, you will deliver these priorities and drive incremental sales for the business through a test and learn mentality .

You will review and communicate online performance against our key KPIs, identifying performance issues and opportunities, and communicating them to the wider team to respond to. With an Omni mindset, you will understand the nuances between performance across all marketing channels and stores.
You are a commercially astute and highly analytical individual, comfortable accessing complex data sets from multiple systems, analysing it, and providing recommendations, along with external benchmarks, to inform trade planning and campaigns, events, and propositions.

• Salary: £53,000.00 - £87,000.00

• Contract type: This position is a Permanent role

• Working pattern/flexible working: The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business.The Online Trading team aim for circa 2 days in the office to connect and on a more ad-hoc basis to attend key meetings.

• Location: This role is a hybrid role home location is Bracknell

Essential skills/experience you’ll need

• Online experience within retail

• Trade or marketing planning

• Experience with complex data sets and reporting, Tableau, Google Analytics or Adobe Analytics

• Ability to generate innovative insights from analysis and translate these into actionable plans

• Commercial and sales forecasting and P&L ownership

• Sound analytical and business insight skills

• Highly numerate working with Excel/Sheets

• Ability to influence across boundaries

• Strong stakeholder management skills including senior leadership

• Leadership and people development

• Understanding of online customer journeys and marketing

Desirable skills/experience you may have

• Grocery retail experience

• SQL

#LI-HEADOFFICE#LI-CS1#LI-HYBRID#LI-REMOTEAbout The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.