Team Administrator | Central and North West London NHS Foundation Trust

Central and North West London NHS Foundation Trust; Uxbridge; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare organization is seeking a team administrator for their 0-19 Service in Uxbridge. The successful candidate will provide crucial clerical support to health visiting and school nursing teams, ensuring efficient operation of the service. Strong interpersonal and IT skills are essential, alongside a flexible approach to meet the needs of the organization. This role requires handling sensitive information discreetly and contributing to the overall efficiency of health services.

Qualifications

• Experience in a clerical or administrative role is highly preferred.
• Ability to manage sensitive information with discretion.
• Flexibility to adapt to changing service needs.

Responsibilities

• Provide clerical support to health visiting and school nursing teams.
• Handle telephone inquiries from health professionals and families.
• Maintain clinical database systems and assist with audits.

Skills

Interpersonal skills

Communication skills

IT skills

Organisational skills

Attention to detail

Tools

MS Office

SystmOne

Excel

Tableau

Job description

Responsibilities

• Deal with telephone enquiries from health professionals, services users, service user families, carers and team members in an informed and sympathetic manner, taking into account mental/physical health needs, and cultural or language barriers. Taking and passing on messages promptly and taking action where necessary.
• To provide and receive complex and sensitive information using tact and diplomacy.
• To act in accordance with the Service in processing new referrals. This includes but is not limited to: allocating referrals, completing Excel spread sheets and making sure all administration processes for each referral are adhered to with speed and fluency.
• To create/accept referrals within the Systemone platform and highlight for clinical triage. To assist with onward referrals to other teams.
• To monitor Systemone wait lists and caseloads and assist with the allocation of patients and entering patient details into appropriate health care professionals' diaries.
• To regularly access and monitor the generic email systems, responding to all queries or redirecting as appropriate.
• Maintain service line databases for record keeping, ensuring accurate reporting.
• Complete regular archiving of patient notes in line with trust policies and procedures.
• To act as Subject Access Coordinator for the service, attend required training, and follow the Trust's policies and procedures.
• To provide administration support for service line clinicians
• To undertake word processing tasks such as letters and memos, reports, notices, and e-mails, including via dictation software.
• To undertake the photocopying and distribution of documents, processing of correspondence and general clerical duties as required.
• To maintain and monitor stock as required and use set processes for ordering of goods/supplies.
• To have the ability to use the E-procurement system and raise any queries/issues when necessary. To support procurement processes for service line, including ordering, liaison, receipting, and invoice processing.
• To have a comprehensive understanding of computer software such as MS Office and to be the lead on using SystmOne
• To collate and present activity data for service and management meetings and for monthly and ad hoc statistical returns via Tableau or other.
• To assist with the training of new staff members and bank staff as and when necessary.
• To co-ordinate, monitor and record the mandatory training for the department ensuring that staff are reminded when training is due (if applicable).
• To support service lead with Healthroster, including recording of annual leave, absence, or sickness, printing and distribution of rotas where necessary (if applicable).
• To organise, attend and contribute to the departmental and service meetings, which may include room/venue booking, distribute agendas, take and distribute minutes, and action any decisions made by the team as appropriate.
• Are you highly motivated, flexible and conscientious with excellent interpersonal and communication skills? Are you able to work in a busy environment, being organised and maintaining a high-level of accuracy and attention to detail?

About the Role

We are looking to recruit a team administrator to join our 0-19 Service in Hillingdon. The post holder will be based in the South West team situated in Beaufort House, Uxbridge and as part of the role will also be expected to travel to and attend weekly baby clinics to provide administrative support at local clinics and children's centres. Please note that in order to meet the needs of the Trust's service, you may be required to provide cover to other teams from time to time to work outside your normal place of work. The Trust reserves the right to change your normal place of work to any other location within the Trust.

We will offer you a supportive environment where your contribution is valued and your development is encouraged. This is an exciting opportunity and we would want to hear from you if you are keen to embrace a new challenge.

The post holder will be responsible for providing efficient and high-quality clerical support to the Health Visiting and School Nursing teams across Hillingdon and will be an integral part of their team in order to maintain smooth running and operation of their service, working closely with the Operational and Business Support Manager and clinical staff. The post holder will have excellent interpersonal skills and have the ability to communicate effectively with service users, carers, health professionals and team members. In addition, the post holder must possess good IT skills and be able to analyse and interpret data. They will be required to help maintain clinical database systems, and assist with clinical audits and information monitoring. The post holder will work under own initiative with a flexible and adaptable approach to the job role in order to meet the changing service needs. This role will involve a high level of discretion and confidentiality as the post holder will come into contact with some sensitive patient and staff data and information.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

There's a place for you at CNWL. We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people. We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career. With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.