Sql jobs in United Kingdom
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Senior Software Support Analyst
Job summary
A technology support company in Cheltenham seeks a Senior Software Support Analyst to provide advanced support for core business applications. The ideal candidate will have over 5 years of experience in software support, focusing on ERP and CRM environments, with strong SQL skills. This hybrid role offers a competitive salary and involves ensuring efficient data flow between applications and improving user experience.
Qualifications
- 5+ years' experience in software/application support with strong focus on databases and integrations.
- Experience supporting ERP/CRM/E-commerce environments.
- Advanced SQL skills including complex queries and stored procedures.
Responsibilities
- Provide advanced support across the organisation's core business applications.
- Ensure seamless data flow between applications.
- Deliver robust support and enhance overall user experience.
Skills
Tools
Location: Cheltenham (Hybrid working)
Salary: 40,000-45,000 per annum (DOE)
We are looking for a highly skilled Software to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation's core business applications, including ERP, CRM, E-commerce, and Back-Office systems.
This is a role that combines deep technical troubleshooting, strong business process understanding, and a passion for system optimisation. You will ensure seamless data flow between applications, deliver robust support, and enhance the overall user experience‑making sure our business systems remain efficient, intuitive, and aligned to operational needs.
- Application Support & Maintenance
- Incident, Problem & Change Management
- Continuous Improvement & Collaboration
- Integration & Data Management
- 5+ years' experience in software/application support with strong focus on databases and integrations.
- Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce).
- Advanced SQL skills (T‑SQL/SQL Server): complex queries, joins, triggers, stored procedures.
- Familiarity with API integrations (REST, SOAP, OData) and middleware platforms.
- Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.