Senior Software Support Analyst

ECS Resource Group Ltd; England; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A technology support company in Cheltenham seeks a Senior Software Support Analyst to provide advanced support for core business applications. The ideal candidate will have over 5 years of experience in software support, focusing on ERP and CRM environments, with strong SQL skills. This hybrid role offers a competitive salary and involves ensuring efficient data flow between applications and improving user experience.

Qualifications

• 5+ years' experience in software/application support with strong focus on databases and integrations.
• Experience supporting ERP/CRM/E-commerce environments.
• Advanced SQL skills including complex queries and stored procedures.

Responsibilities

• Provide advanced support across the organisation's core business applications.
• Ensure seamless data flow between applications.
• Deliver robust support and enhance overall user experience.

Skills

Application Support

Incident Management

SQL Skills

API Integrations

Tools

Microsoft Dynamics 365

ServiceNow

Jira Service Management

Job description

Senior Software Support Analyst

Location: Cheltenham (Hybrid working)

Salary: 40,000-45,000 per annum (DOE)

Overview

We are looking for a highly skilled Software to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation's core business applications, including ERP, CRM, E-commerce, and Back-Office systems.

This is a role that combines deep technical troubleshooting, strong business process understanding, and a passion for system optimisation. You will ensure seamless data flow between applications, deliver robust support, and enhance the overall user experience‑making sure our business systems remain efficient, intuitive, and aligned to operational needs.

Key Responsibilities

• Application Support & Maintenance


• Incident, Problem & Change Management


• Continuous Improvement & Collaboration


• Integration & Data Management

About You

• 5+ years' experience in software/application support with strong focus on databases and integrations.


• Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce).


• Advanced SQL skills (T‑SQL/SQL Server): complex queries, joins, triggers, stored procedures.


• Familiarity with API integrations (REST, SOAP, OData) and middleware platforms.


• Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management.