Application Support Engineer

Rise Technical; Basingstoke; Hybrid; GBP 40,000 - 42,000; Full time

Job summary

A global engineering organization is seeking an experienced Application Support Engineer to provide 2nd and 3rd line technical support for enterprise applications. With proficiency in Linux and SQL, you will troubleshoot issues and enhance application reliability. The position offers a salary of £40,000 - £42,000, hybrid working, and excellent development opportunities within the company.

Benefits

Training

Progression

Excellent Benefits

Qualifications

• 3+ years' experience in Application Support, DevOps, or Software Support roles.
• Proficient in supporting Java-based applications on Linux systems.
• Knowledge of relational databases (MS SQL Server, Postgres, or MariaDB).

Responsibilities

• Provide 2nd / 3rd line support for enterprise and business applications.
• Troubleshoot and resolve application issues, collaborating with development teams.
• Manage incidents, service requests, and problems using ITSM tools.

Skills

Application Support

Troubleshooting

Communication Skills

Analytical Skills

Proficiency in Linux

Proficiency in SQL

Knowledge of ITIL

Knowledge of AWS

Knowledge of Terraform

Knowledge of Scripting (PowerShell/Python)

Tools

ITSM tools

Ticketing tools

Monitoring tools

Job description

Application Support Engineer (Linux / SQL / Java)

Location : Basingstoke (Hybrid - Commutable from, Farnborough, Guildford, Newbury, and surrounding areas)

Salary : £40,000 - £42,000 DOE + Hybrid Working + Training + Progression + Excellent Benefits

Are you an experienced Application Support Engineer with strong technical knowledge of Linux and SQL environments?

This is an exciting opportunity to join a global engineering organisation, supporting a range of bespoke and enterprise-level applications that are vital to business operations.

You’ll play a key part in providing high-level technical support, troubleshooting complex system issues, and improving application reliability for internal and external users. The company excellent development opportunities, hybrid working, and long-term career growth within a highly respected engineering group.

The Role

• Provide 2nd / 3rd line support for enterprise and business applications
• Troubleshoot and resolve application issues, collaborating with development teams where needed
• Manage incidents, service requests, and problems using ITSM tools
• Maintain technical documentation and knowledge base content
• Support application deployments, patch management, and upgrades on Linux platforms
• Contribute to system improvement initiatives and ensure compliance with IT / security standards

The Person

• 3+ years' experience in Application Support, DevOps, or Software Support roles
• Proficient in supporting Java-based applications on Linux systems
• Knowledge of relational databases (MS SQL Server, Postgres, or MariaDB)
• Strong troubleshooting and analytical skills with attention to detail
• Experience using ticketing and monitoring tools
• Excellent communication skills and a proactive, adaptable approach
• Knowledge of ITIL, AWS, Terraform, or scripting (PowerShell / Python) is desirable