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Entain

Wythenshawe, United Kingdom

Customer Service

-

Yes

52e561a6a30b

3

15.05.2025

29.06.2025

Are you passionate about sports and delivering excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager at Entain, you will be a vital part of our team, providing top-tier customer service and maintaining high standards in our Ladbrokes & Coral betting shops. No two days are the same, and you'll have the opportunity to contribute to a winning team that prioritizes doing right by our customers.

Reporting to the Shop Manager, you will serve customers and foster rapport to encourage repeat business.

Ready to launch your career?

Salary: £12.50 per hour

Key Responsibilities:

• Deliver outstanding customer service.
• Promote safer gambling practices.
• Take bets on various sports and events.
• Process transactions, including cash handling.
• Demonstrate products and betting terminals to customers.
• Handle complaints with empathy and problem-solving skills.
• Work towards targets and goals.
• Maintain shop standards.
• Open or close the shop as required.

Working Patterns:

This role requires availability on Fridays from 5pm to 10pm, and weekends (Saturday and Sunday) from 8am to 10pm, including bank holidays. You will work 2 days out of 3 weekly, with a typical rota of 10 hours, including long shifts and shorter evening shifts, varying weekly. As a key holder, you will be responsible for opening and closing the shop. We ensure your rota is provided at least four weeks in advance to support work-life balance.

Qualifications:

• Must be 18 or older to work in betting shops.
• Passion for excellent customer service.
• Ability to build strong relationships and communicate effectively.
• Self-motivated and proactive.
• Comfortable working alone or as part of a team.
• Ability to handle challenging situations calmly and professionally.

Additional Information:

At Entain, we value diversity, equity, and inclusion, and are committed to creating a respectful environment where everyone feels valued and their individuality is celebrated. We adhere to all applicable employment laws and recruitment regulations globally, ensuring ethical hiring practices.