Hybrid IT Service Delivery Manager – Law Firm Tech

Alexander Lyons Solutions; Godstone; Hybrid; GBP 60,000; Full time

Job summary

A reputable legal support firm in Godstone is looking for an IT Service Delivery Manager to lead the IT Helpdesk and ensure high-quality IT service delivery. The role involves managing service levels, compliance with regulations, and mentoring the IT team. The ideal candidate has a strong technical background in the Microsoft ecosystem and experience in a regulated environment. The position offers a hybrid work model with a competitive salary of £60,000.

Qualifications

• Experience in IT management role within a law firm or regulated professional services environment.
• Strong technical background in Microsoft ecosystem including Microsoft 365 and Azure.
• Demonstrable experience leading a Helpdesk or Service Desk function.

Responsibilities

• Lead the IT Helpdesk, managing performance and driving improvements.
• Ensure ongoing compliance with GDPR and internal governance standards.
• Mentor and develop IT team members in a positive culture.

Skills

IT management experience

Knowledge of Microsoft 365

Helpdesk leadership

Excellent communication

Problem-solving skills

Tools

Azure

Entra ID

Intune

Job description

A reputable legal support firm in Godstone is looking for an IT Service Delivery Manager to lead the IT Helpdesk and ensure high-quality IT service delivery. The role involves managing service levels, compliance with regulations, and mentoring the IT team. The ideal candidate has a strong technical background in the Microsoft ecosystem and experience in a regulated environment. The position offers a hybrid work model with a competitive salary of £60,000.