1st Line Support Engineer - Bath

Adecco; Bath; On-site; GBP 80,000 - 100,000; Full time

Job summary

A staffing agency is seeking a 1st Line Support Engineer for a 3-month contract in Bath, UK. The role involves providing first and second line IT and Audio Visual support, ensuring the efficient operation of the IT Service Desk. The ideal candidate will assist with the maintenance and loan of IT and AV equipment for teaching and events. This position offers a competitive rate of £14 an hour and requires work under an umbrella company due to IR35 regulations.

Responsibilities

• Provide 1st and 2nd line IT support for various equipment.
• Ensure smooth operation of the IT Delivery and Operations Service Desk.
• Assist with AV equipment for general teaching and events.

Job description

1st Line Support Engineer

Rate - £14 an hour

Duration - 3 months initially

Location - Bath

Ir35 - Inside (Must use an umbrella company)

Provides all 1st line / 2nd line support functions for standard usage of all IT & Audio Visual equipment, software and services supported by DDaT.

Ensures smooth operation of the IT Delivery & Operations Service Desk

Includes 1st line / 2nd line field support for all IT & Audio Visual equipment, software and services supported by DDaT.

Includes provision of Assistive Technology (guidance and support)

Detailed Responsibilities

• IT Service Desk (1st & 2nd Line Support)
• AV Service Desk (1st Line)
• Laptop Loan (staff)
• Laptop loan (Events)
• AV equipment loans
• IT / AV Support for General Teaching Areas (1st / 2nd Line Support)
• IT Support for General Devices (1st / 2nd Line Support)
• Laptop loans for digital inclusion (75 devices)
• IT / AV Support for Standard Office Moves & New Builds
• Deployment of standard end user compute devices
• Annual refresh of standard GTA devices
• Production of self-help guides
• Exam laptop standard configurations
• Lecture Capture (1st / 2nd line support)
• Remote Support service
• DDaT Activities for Start of New Academic Year
• Proactive maintenance & replacement of AV equipment
• Hybrid Events and Teaching (1st / 2nd