Customer Service Coordinator

ASSA ABLOY; Ashford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security solutions provider based in Ashford is seeking a Customer Service Coordinator. You will support the sales team by managing quotations and enquiries, ensuring timely communication and accurate records. Ideal candidates will have proven experience in customer service and possess strong organisational and analytical skills. This role offers competitive pay, a pension scheme, and professional development opportunities.

Benefits

Learning and career development opportunities

Competitive salary and incentive bonus scheme

Company pension scheme

25 days annual leave

Employee Assistance Programme

Qualifications

• Proven experience in customer service or administrative roles.
• Familiarity with quotations or estimations preferred.
• Strong analytical skills and attention to detail.

Responsibilities

• Follow up on quotations to assess potential order conversion.
• Monitor contract progress and maintain records of each enquiry.
• Ensure all enquiries are addressed within 24‑48 hours.

Skills

Customer Service

Organisational skills

Analytical skills

Computer Skills

Microsoft Outlook

Job description

Customer Service Coordinator

Location: Ashford UK

Company: Sunray Engineering Limited

Are you ready to bring your industry or product knowledge to a team that values collaboration and career growth? Join Sunray Engineering Limited a leading manufacturer and installer of Steel & Timber Security and Fire Doors as well as specialist products including Louvre Panels Access Hatches and enhanced solutions for Blast and Ballistic protection. Our products serve a wide range of specifiers across the UK and globally.

Due to continued growth we are expanding our internal Sales Team and are seeking a Customer Service Coordinator to support our quotation and enquiry processes.

What You'll Do

As our Customer Service Coordinator you will:

• Follow up on quotations to assess potential order conversion and provide status reports.
• Monitor contract progress and maintain records of each enquiry.
• Assist with the Sales Inbox pre-qualifying enquiries before allocation to Estimators.
• Record client and enquiry details acting as the first point of contact.
• Liaise with customers to clarify requirements and ensure accurate data entry.

Key Responsibilities

• Support Estimators by chasing quotations and contributing to forecasting and conversion metrics.
• Ensure all enquiries are addressed within 24‑48 hours of receipt.
• Maintain detailed records of project status and client communications.
• Update enquiry details and support the quote process with relevant information.
• Keep customer data accurate and up to date in the system.

What You'll Bring

• Proven experience in customer service or administrative roles.
• Familiarity with quotations or estimations (preferred).
• Strong analytical skills and attention to detail.
• Flexibility to adapt to changing priorities and deadlines.
• Excellent organisational and multitasking abilities.

What We Offer

• Learning and career development opportunities.
• Competitive salary and incentive bonus scheme.
• Company pension scheme (7% employer contribution rising to 12%).
• 25 days annual leave Holiday Flex Scheme.
• Death in Service Benefit.
• Long Service Award.
• Cycle to Work Scheme.
• Childcare Vouchers.
• Employee Assistance Programme.

Ready to take the next step in your career? Apply now and become part of a team that values your contribution and supports your professional journey.

To make sure your personal data is safe we do not look at any applications sent by email or post. If you have any questions about the role or the process email .

We are the ASSA ABLOY Group. Our people have made us the global leader in access. We open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer, more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally, regionally or even internationally.

As we welcome new people on board, it's important to us to have diverse inclusive teams and we value different perspectives and experiences.

Required Experience: IC

Key Skills: Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type: Full Time

Experience: Years

Vacancy: 1