Service Adviser jobs in United Kingdom

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

The One Europe Services Pre-Sales Director is the leader of our Client Services Partners (CSP) and Cloud Services Specialists (CSS) for a selected number of Market Units within Europe (and is part of the Services Pre-Sales Management Team for Europe). The role is responsible for contributing to the global strategy, ensuring that an approach based on global consistency resonates at regional and local level.

The One Europe Services Pre-Sales Director is accountable for the execution of the strategy at regional and local level, delivering performance objectives throughout the year. The role is a key stakeholder for Regional and Market Unit Leadership, Practice VPs & Bid Leads and the relevant COO’s, and Sales Leadership of these units.

The role can be based inUK, BNL, France, Germany.

Key Tasks

• Drive the transition to a primarily recurring revenue model of Services, for a selected number of Market Units within Europe.
• Own overall responsibility for service sales bookings performance (new and installed base), for a selected number of Market Units within Europe.
• Promote a team approach to sales, ensuring that services are positioned accurately and appropriately to achieve optimal results for customers.
• Establish a trusted and strategic advisor relationship with sales and customer success management to help drive continued value of our customers.
• Drive quality and integrity through the Services Pre-Sales function to maximize Customer Success and a predictable and profitable business for IFS.
• Assist the Sales team to improve deal velocity by helping prospects understand how to be successful with IFS.
• Empower the team and wider organisation to self-serve, to improve scalability and to provide capacity to focus on selected key deals.
• Maximize the subscription-based services sold to customers and partners.
• Line Manage the Client Services Partners and Cloud Services Specialists including mentoring, performance managing and coaching a high performing Services Sales Support unit.
• Enabling the team needs to be balanced with running & supporting opportunities. Furthermore, the Services Pre-Sales Director is heading a team of up to 10 employees.
• Foster a team environment centred on knowledge sharing others to be successful.
• In collaboration with the Regional GCS VP, the Regional Pre-sales Director, Global Customer Services GTM, and recognizing the current and future needs of our Customers and IFS, make strategic and tactical decisions on the shape and focus of our Client Services Partners to maximize performance and profitability across the business.

Qualifications

• Result orientated individual with a history of high-performance management of medium sized teams.
• Expected have proven history working in high pressure sales environments and handling multiple bids in parallel.
• Expected to have proven history of developing (hiring, coaching, performance managing) senior individuals and building successful teams.
• Should be very competent at making strategic decisions and prioritizing evolving business needs as needed.
• Excellent C-Level communication (both internal and external).
• Drive discipline, quality and consistency of performance and process through the organization.
• Ability to operate in a fast-paced, decentralized, geographically and culturally diverse teams.
• Self-driven and proactive in nature.
• Remain familiar and up to date with all aspects of the Services portfolio and be able to position and sell successfully.
• Be open for inputs from Customer Success function, architect team and sales regarding services portfolio.
• Expected to live the IFS Values.

• Comfortable working across multiple functions and geographical locations in a deadline-focused environment.

• Open for travelling as requested

Education & Skills

• 10+ years work history including both Management and Customer facing roles, preferably having sold services in at least one prior role.
• Strong people management skills and experiences.
• Professional Services management knowledge.
• Project Management skills/certification (is a plus).
• Change Management skills/certification (is a plus).
• Expected to demonstrate commercial awareness and proof of sustained success.
• Proficiency in English Language and local language.
• Strong verbal and written communication and strategic planning skills.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

Sounds exciting?

Then we look forward to receiving your complete application inEnglish language, stating your salary requirements and earliest possible starting date.

If you are interested, apply through our online applicant management system.

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