Retail Management à Italie

Location: Store-Based Level: S2 Function: Store Operations Reports to: District Manager Travel: Up to 5% (to support other stores)

Lead with Purpose. Inspire with Passion. Deliver with Impact.

A leading retail brand is seeking a driven and customer-focused Store Manager to lead one of its high-performing locations. This is a fantastic opportunity for a commercially minded leader who thrives in a fast-paced environment and is passionate about delivering exceptional service and growing a successful team.

The Store Manager will be responsible for leading a team of Store Assistants, ensuring operational excellence, and driving commercial performance. With a strong focus on people development, customer experience, and compliance, this role is key to the success of the wider retail network.

Key Responsibilities

Customer Experience & Service Excellence

• Coach and develop team members to deliver outstanding service and product knowledge.
• Promote multi-channel sales and ensure customer interactions reflect brand values.
• Act on customer feedback to continuously improve the in-store experience.

Sales Growth & Commercial Focus

• Drive store performance to meet and exceed sales targets.
• Execute marketing campaigns and identify local opportunities to grow the customer base.
• Monitor competitor activity and market trends to inform business decisions.

Team Development & Leadership

• Recruit, train, and develop a high-performing store team.
• Identify and nurture talent, creating clear development pathways.
• Lead by example, embedding company values into daily operations.

Operational Excellence

• Ensure full compliance with health & safety, legal, and company procedures.
• Maintain high standards of stock accuracy, inventory control, and store presentation.
• Protect company assets through effective controls and risk management.

Candidate Profile

Essential Skills & Experience

• Proven experience in a retail management role.
• Strong leadership and coaching skills.
• Commercial awareness and a proactive approach to driving sales.
• Excellent communication and organisational abilities.
• A passion for the hair and beauty industry is a plus.

Success Measures

• Achievement of sales and profitability targets (KPI scorecards, UPT, ATV, SPH, customer acquisition).
• Positive team engagement and development outcomes.
• Strong audit and compliance results.
• High levels of stock accuracy and operational efficiency.
• Effective execution of the store business plan.

Apply now and bring your leadership to life.