Store Manager

Abercrombie & Fitch; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading charity is seeking a Shop Manager to oversee store operations. The successful candidate will lead a team of volunteers, ensure excellent customer service, and drive donations. This role requires retail management experience, strong communication skills, and a passion for the mission. Benefits include a generous pension, holiday allowance, and opportunities for training and development. This is a rewarding position offering real impact in the community.

Benefits

Staff discount

25 days holiday + bank holidays

Generous pension – 8% contribution

Life assurance

Bupa health cashback plan

Qualifications

• Retail management experience ideally in a charity or fashion environment.
• Excellent communication and organisational skills.
• A passion for our cause and the community.

Responsibilities

• Manage day-to-day shop operations.
• Lead, motivate, and train a team of volunteers.
• Drive donations and deliver excellent customer service.
• Monitor financial performance and set and meet sales targets.
• Foster a creative shop environment.

Skills

Retail management experience

Excellent communication skills

Organisational skills

Passion for the cause

Flexible working

Job description

Leading Charity are seeking a Shop Manager who is the driving force behind the success of the store. Do you have a passion for retail and a heart for making a difference? We're looking for a motivated and commercially minded individual to lead the team in their busy store.

Key Responsibilities

• Manage day-to-day shop operations
• Lead, motivate, and train a team of volunteers
• Drive donations and deliver excellent customer service
• Maintain high visual merchandising and housekeeping standards
• Monitor financial performance and set and meet sales targets
• Be accountable for sales and profit performance, ensuring the team is aware of and engaged in the shop's financial performance
• Foster a creative shop environment where team members seek to maximise income in new and innovative ways
• Manage the team to maximise income from Gift Aid on donated products
• Maintain an empowered, motivated, and engaged shop team by ensuring they understand the value of their contribution to the charity

What We’re Looking For

• Retail management experience ideally in a charity or fashion environment
• Excellent communication and organisational skills
• A passion for our cause and the community
• Ability to work flexibly, including some weekends

Benefits

• A rewarding role with real impact
• Training and support from an experienced team
• Opportunities to develop retail and management skills
• Staff discount and holiday allowance
• 25 days holiday + bank holiday allowance
• A generous pension – we will contribute 8%
• Great discounts and rewards through Blue Light Card and Benefit Hub
• Life assurance, Bupa health cashback plan
• Tickets for Good – Free and discounted tickets
• Apply now and be part of something truly meaningful