Semichem - Senior Sales Assistant

Scotmid Food; Helensburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading multi-product retailer in Helensburgh is seeking a Senior Sales Assistant to join their team. This role involves delivering exceptional customer service, motivating the sales team, and managing store operations. Ideal candidates will have retail experience and a strong commitment to customer satisfaction. The position offers competitive hourly rates, training opportunities, and a pathway to retail management, making it an excellent career move in customer-focused environments.

Benefits

Competitive hourly rates

Opportunities for development

Team-oriented environment

Qualifications

• Previous retail or supervisory experience preferred.
• Ability to drive sales and maintain excellent customer service standards.
• Willingness to undergo basic retail training.

Responsibilities

• Deliver customer service standards and manage queues.
• Resolve customer queries and complaints.
• Provide product knowledge to teams for upselling.
• Allocate duties and ensure work standards are met.
• Secure high-value stock and manage keys.

Skills

Customer service excellence

Retail sales experience

Team motivation

Complaint resolution

Job description

Senior Sales Assistant

Semichem is a value driven multi-product retailer with stores across Scotland, Northern Ireland and the North East of England. We have more than 80 stores located in both shopping centres and on traditional High Streets.

An excellent opportunity has arisen for an enthusiastic individual to join our store team as a Senior Sales Assistant.

Our Senior Sales Assistants love working with people, are passionate about our product offer, and enjoy motivating others to get the best out of the team.

We are ideally looking for individuals with previous retail or supervisory experience, but more important is an appetite for driving sales and excellent customer service standards.

As a key holder and a essential part of the store Management team, our Senior Sales Assistants are required to:

• Deliver best in class customer service standards, and manage queues effectively
• Resolve customer queries and complaints satisfactorily
• Have excellent promotion and product knowledge, ensuring the full team are aware and are equipped to up sell our products
• Allocate duties and ensure all staff deliver the required standard of work
• Ensure the security of high value stock and cash
• Understand basic office and store security, and the management of keys etc.

While a firm grounding in basic retailing would be desirable, appropriate training will be available.

We are passionate about supporting, challenging and developing people to be the best they can. With excellent benefits, competitive hourly rates and opportunities to develop and grow, a Senior Sales Assistant position with semichem is a great first step into retail management.