Quality Inspector à Grande-Bretagne

Quality Manager | QMS | Compliance Manager | Process Improvement | Business Improvement | Performance Management | Quality Management

Job title: Quality Control Manager

Location: London, SW1X

Salary: Circa £45,000 + Benefits

Contract: Permanent, Full time

Customer Management Resourcing (CMR) is a boutique recruitment consultancy that specialise in mid & executive level roles within ‘Customer Management’. This includes all management or analytical roles surrounding Contact Centres, Customer Experience & A.I.

Our client based in London are currently recruiting for a Quality Control Manager on a permanent basis. You will be responsible for monitoring the quality of calls and recommending any improvements. Experience working in a contact centre within the travel industry is highly desirable.

• Ensure supplier issues are dealt with by the team in a timely manner
• Monitor any trends in supplier issues, address where necessary and feedback to the business
• Communicate quality and issue feedback to other teams and liaise with them on how delivery can be improved
• Motivate and assist the Quality control team to achieve their monthly goals and ensure they are on track with their KPI’s
• Collaborate with the team to make sure they complete appropriate supplier visits and inspections
• Organise and carry out supplier inspections
• Share feedback and findings from inspections with the wider business

The successful candidate will be a respectful leader who has the ability to oversee multiple deadlines. You will need to work effectively in a busy and demanding area of the business to ensure products and results are delivered on time. An ability to communicate effectively at all levels and capability of working with multiple departments. Ability to identify areas of improvement in department process and to drive change where necessary.

The role requires excellent attention to detail, strong time management skills and an ability to manage a variety of projects. You will need to have experience working to tight deadlines and an ability to work under pressure. You will have proven experience in the travel industry and a strong knowledge of EU destinations.

If you feel your experience matches the above description, please apply for immediate consideration.