Quality & Assurance Manager

Anglian Water Group; United Kingdom; On-site; GBP 60,000; Full time

Job summary

A water service provider in the UK is seeking a Quality & Assurance Manager to lead the development of a new vision for their Integrated Operational Solutions. This role will be instrumental in delivering quality management strategy while overseeing quality assurance practices to achieve regulatory compliance. The ideal candidate will have experience in the water industry and construction, with a strong understanding of ISO 9001 standards. Benefits include private healthcare, flexible leave, and a competitive pension scheme.

Benefits

Private healthcare

Competitive pension scheme

Up to 26 days annual leave

Flexible benefits

Bonus scheme

Car Allowance

Qualifications

• Experience of working in a construction environment and water industry.
• Understanding and practical implementation of organisational management systems.
• Lead Auditor and detailed knowledge of ISO 9001.

Responsibilities

• Lead the implementation and maintenance of Quality Management System.
• Produce metrics and KPIs to monitor performance against the QMS.
• Champion Quality & Assurance across IOS.

Skills

Design and implement Quality and Assurance strategy

Lead Auditor experience

Knowledge of ISO 9001

Experience in construction and water industry

Communication skills

Job description

Overview

Quality & Assurance Manager
Location: Within the East Anglia area to include: Lincoln, Peterborough, Huntingdon, Northampton, Milton Keynes, Norfolk and Colchester.
Contract: Permanent/Full time
Salary: circa £60,000 & Car Allowance*

At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.

Who are we? Here within Anglian Water, we collaborate with a number of alliance partners to provide the best water and water recycling services across the region by maintaining our existing assets and undertaking new projects to safeguard future water supplies.

Playing a key part in our drive to bring environmental and social prosperity to the region we serve through our commitment to Love Every Drop are our Integrated Operational Solutions (IOS) Alliance. Comprising Anglian Water, MGroup, Barhale and Kier, the IOS Alliance work together to concentrate on solutions across the water recycling and clean water asset base.

What will you be doing as our new Quality & Assurance Manager?

This is an extremely exciting opportunity to lead and develop a new vision for Integrated Operational Solutions (IOS), where a heavy focus on Quality and Assurance will be critical to IOS's success. IOS consists of a team of experts from Anglian Water, and external partners who collaboratively work together to deliver optimal solutions for Anglian Water. As we move into AMP8 IOS will support the delivery of Anglian Water's most ambitious capital programme yet, where the volume and complexity of work will increase. Therefore, to support this programme IOS must have a clear quality and assurance strategy to meet these challenges.

The Quality & Assurance Manager will report directly to the Delivery Director and be a key member of the senior leadership team. The Q&A Manager will act as the focal point for the coordination of activities relating to the development, implementation and maintenance of IOS's Quality Management System (QMS). The Quality & Assurance Manager will lead the Quality and Assurance team, ensuring the right resources, skills and competencies are in place amongst the subject matter experts and specialists within the team.

A little bit about your skills, experience and behaviours

• Design and implement IOS's Quality and Assurance strategy to meet IOS's regulatory requirements
• Lead the implementation, monitoring and maintenance of IOS's Quality Management System, Quality Policy and Quality Procedures
• Producing clear reporting metrics and KPIs to monitor IOS's monthly performance against the QMS
• Establishing and maintaining records of all audits with records of any respective Corrective Action Reports (CARs) or Non-Conformance Reports (NCRs)
• Championing Quality & Assurance across IOS to drive a positive improvement towards specified quality levels, objectives, performance and client satisfaction
• Arranging for all relevant IOS personnel to be available for Internal and Partner Audits and being the focal point for Audits by auditors and the Partner's Certification Bodies
• Monitoring the due date of CARs or NCRs and advising the relevant Management Team and/or other staff if a CAR or NCR becomes overdue. Following up outstanding CARs and NCRs until close out is achieved with notification of closure from the Auditor
• Experience of working in a construction environment and water industry
• Understanding and practical implementation experience of designing, developing, and embedding organisational management systems
• Lead Auditor and detailed knowledge of ISO 9001
• Contributing in the preparation of reports on QMS matters to the SLT, Partner Management Group (PMG), IOS Management Board (AMB) and other meetings
• Communicating changes to the QMS with advice on implications on working practices
• Providing advice to IOS's Senior Leadership Team (SLT), and set clear requirements for Partner Organisations and IOS's personnel on all elements of the QMS
• Liaising with Anglian Water and Partners Quality & Assurance teams to reflect amendments to their QMSs that might need to be reflected in the QMS
• Undertaking Management Review with focus on continual improvement
• Identifying QMS training needs and liaising with the SLT
• Advising teams carrying out quality investigations

Why Anglian Water?

At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded. Some of our benefits include:

• Private healthcare
• Competitive pension scheme
• Up to 26 days annual leave, increasing with length of service
• Flexible benefits to support your wellbeing
• EAP scheme
• Bonus scheme
• Car Allowance* (*criteria is >9000 business miles p.a.)

Inclusion is for everyone and we are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an environment where all our colleagues feel they belong.

If you feel this role is your next move within the industry and you display these skill sets and attributes, then please apply today.

Closing date: 8th October 2025

#loveeverydrop