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IT Support Engineer
Job summary
A leading IT services company in the United Kingdom is seeking an IT Support Engineer to provide end user support, focusing on Microsoft technologies and hardware. Key responsibilities include delivering technical support via various channels, managing devices, and troubleshooting issues. The ideal candidate will have strong knowledge of Windows and Microsoft 365, along with excellent communication skills. This position is on site in Oxford, offering an engaging environment to enhance your IT career.
Qualifications
- Experience in an IT support engineer role focusing on Microsoft technologies.
- Strong knowledge of Microsoft Windows and Microsoft 365 including Active Directory.
- Hands-on experience in setting up users and troubleshooting hardware.
Responsibilities
- Deliver technical support via service desk and in person.
- Support Microsoft 365 applications and manage devices in Active Directory.
- Install and troubleshoot desktops, laptops, and peripherals.
Skills
IT Support Engineer
Inside IR35
100% ON SITE
Provide support to end users, focusing on Microsoft technologies, hardware, and business applications.
- Deliver technical support via service desk, phone, and in person
- Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Manage users and devices in Active Directory and Azure AD (Entra ID)
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Support basic networking (LAN, Wi‑Fi, VPN)
- Install and maintain software, patches, and updates
- Log and manage tickets, documentation, and knowledge articles
- Experience in an IT support engineer role with a focus on the Microsoft stack
- Strong Microsoft Windows and Microsoft 365 knowledge including Active Directory
- Experience setting up new users, building laptops and PCs, networking
- Hands‑on hardware troubleshooting experience
- Basic networking and security awareness
- Good communication and customer service skills
- Intune / Endpoint Manager experience
- Azure and PowerShell exposure
- Microsoft certifications
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.