Lab IT Technician – Pathology Systems & Support

Gateshead Health NHS Foundation Trust; Gateshead; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent health services provider in Gateshead is looking for an enthusiastic IT Technician to support the rollout and testing of new laboratory equipment across multiple sites. The role involves acting as the first point of contact for users, providing first-level support, and ensuring effective customer service. Candidates should have substantial experience in end-user support and familiarity with IT hardware and service desk tools. This position offers opportunities for personal development in a supportive environment.

Benefits

Health and wellbeing support

Diverse staff networks

Opportunities for personal development

Qualifications

• Substantial experience of end user first level support experience.
• Technical knowledge of IT hardware, operating systems, and productivity tools.
• Possess or working towards ITIL Green Badge certification.

Responsibilities

• Act as the first point of contact for Pathology users.
• Provide first level end user support.
• Manage the enrolment and maintenance of system user accounts.
• Responsible for following and implementing policies relating to the IT function.

Skills

Customer service skills

Strong communication skills

Analytical skills

Education

NVQ Level III or equivalent

Tools

Service Desk software

Microsoft end-user productivity applications

Job description

A prominent health services provider in Gateshead is looking for an enthusiastic IT Technician to support the rollout and testing of new laboratory equipment across multiple sites. The role involves acting as the first point of contact for users, providing first-level support, and ensuring effective customer service. Candidates should have substantial experience in end-user support and familiarity with IT hardware and service desk tools. This position offers opportunities for personal development in a supportive environment.