Lab IT Technician – Pathology Systems & Support

NHS; Gateshead; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare provider in Gateshead is looking for an enthusiastic IT Technician to join the Pathology IT team. The successful candidate will provide first-level support, manage service desk calls, and assist in the rollout of new laboratory equipment. Candidates should have a background in IT support, excellent communication skills, and an NVQ Level III or equivalent education. This role involves working closely with numerous stakeholders to ensure effective IT service delivery across multiple laboratory sites.

Benefits

Support for professional development

Access to health and wellbeing initiatives

Qualifications

• Experience in first and second line IT support is essential.
• Strong knowledge of IT hardware and operating systems is needed.
• Ability to document and manage IT-related issues effectively.

Responsibilities

• Acting as a first contact for Pathology users.
• Providing first level support to users.
• Managing and logging Service Desk calls.

Skills

Excellent communication skills

Customer service experience

Ability to work under pressure

Empathy towards service users

Education

Educated to NVQ Level III or equivalent

Tools

Service Desk software

Microsoft end user productivity applications

Job description

A healthcare provider in Gateshead is looking for an enthusiastic IT Technician to join the Pathology IT team. The successful candidate will provide first-level support, manage service desk calls, and assist in the rollout of new laboratory equipment. Candidates should have a background in IT support, excellent communication skills, and an NVQ Level III or equivalent education. This role involves working closely with numerous stakeholders to ensure effective IT service delivery across multiple laboratory sites.