MSP IT Technician Trainee: Hands-on Support & Growth

JobStart Scheme; Magherafelt; On-site; GBP 40,000 - 60,000; Part time

Job summary

A Managed Services Provider is seeking a Junior IT Technician based in Magherafelt. This role offers hands-on experience in IT systems, troubleshooting, and client support, focusing on both remote and on-site assistance. Candidates will assist with device setup, documentation, and support Microsoft 365 services while engaging in continuous learning and professional development. The position includes flexible hours, requiring up to 25 hours a week, and an opportunity for ongoing training.

Qualifications

• Basic understanding of IT systems and software applications.
• Ability to communicate clearly while providing support.
• Competence in basic IT tasks and troubleshooting.

Responsibilities

• Provide on-site and remote IT support.
• Configure and deploy devices under guidance.
• Assist with Microsoft 365 service administration.

Skills

Basic understanding of IT systems

Clear user support

Basic IT tasks (password resets, software installations)

Willingness to learn device configuration

Attention to detail

Familiarity with Microsoft 365

Strong organisational skills

Proactive learning attitude

Ability to follow processes

Problem-solving skills

Experience in a mobile engineering role

Basic hardware setup experience

Strong time-management skills

Job description

A Managed Services Provider is seeking a Junior IT Technician based in Magherafelt. This role offers hands-on experience in IT systems, troubleshooting, and client support, focusing on both remote and on-site assistance. Candidates will assist with device setup, documentation, and support Microsoft 365 services while engaging in continuous learning and professional development. The position includes flexible hours, requiring up to 25 hours a week, and an opportunity for ongoing training.