IT Support Engineer

Som3; Oxford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT services company in the United Kingdom is seeking an IT Support Engineer to provide end user support, focusing on Microsoft technologies and hardware. Key responsibilities include delivering technical support via various channels, managing devices, and troubleshooting issues. The ideal candidate will have strong knowledge of Windows and Microsoft 365, along with excellent communication skills. This position is on site in Oxford, offering an engaging environment to enhance your IT career.

Qualifications

• Experience in an IT support engineer role focusing on Microsoft technologies.
• Strong knowledge of Microsoft Windows and Microsoft 365 including Active Directory.
• Hands-on experience in setting up users and troubleshooting hardware.

Responsibilities

• Deliver technical support via service desk and in person.
• Support Microsoft 365 applications and manage devices in Active Directory.
• Install and troubleshoot desktops, laptops, and peripherals.

Skills

Microsoft Windows knowledge

Microsoft 365 knowledge

Hardware troubleshooting

Customer service skills

Basic networking awareness

Job description

IT Support Engineer

Inside IR35

100% ON SITE

Job Purpose

Provide support to end users, focusing on Microsoft technologies, hardware, and business applications.

Key Responsibilities

• Deliver technical support via service desk, phone, and in person
• Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Manage users and devices in Active Directory and Azure AD (Entra ID)
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
• Support basic networking (LAN, Wi‑Fi, VPN)
• Install and maintain software, patches, and updates
• Log and manage tickets, documentation, and knowledge articles

Skills & Experience

• Experience in an IT support engineer role with a focus on the Microsoft stack
• Strong Microsoft Windows and Microsoft 365 knowledge including Active Directory
• Experience setting up new users, building laptops and PCs, networking
• Hands‑on hardware troubleshooting experience
• Basic networking and security awareness
• Good communication and customer service skills

Desirable

• Intune / Endpoint Manager experience
• Azure and PowerShell exposure
• Microsoft certifications