Operations Head jobs in United Kingdom

Job summary

A regional primary care network in the United Kingdom is looking for an experienced Practice Manager to lead day-to-day operations and staff management in a well-established GP practice. You will oversee HR processes, manage practice finances, and ensure compliance with health standards. Ideal candidates should have a strong background in managing complex service environments, excellent communication skills, and knowledge of primary care ensuring high-quality patient services. Competitive salary and supportive work environment are offered.

Qualifications

• Proven management experience in a complex service environment like primary care.
• Strong people management skills for leading and developing teams.
• Understanding of HR processes and employment best practices.
• Confident in financial and business management with budgeting skills.
• Excellent communication skills to build effective relationships.
• Highly organised and able to work under pressure.
• Confident IT user, comfortable with EMIS and digital tools.
• Experience in a GP practice or primary care environment.
• Knowledge of GP contracts, QOF, and PCN arrangements.
• Experience with CQC and clinical governance frameworks.

Responsibilities

• Provide leadership and management for non-clinical staff.
• Oversee practice operations to maintain efficient patient services.
• Lead HR processes such as recruitment and employee relations.
• Manage practice finances including budgets and payroll.
• Ensure compliance with statutory and contractual requirements.
• Support the GP Partner in quality and income maximisation.
• Collaborate with PCN, ICB and other system partners.
• Lead on practice policies and continuous improvement.
• Oversee IT systems and support digital access for patients.