Practice Operations Leader – Primary Care Network

North Buckinghamshire Primary Care Network; Leighton Buzzard; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional primary care network in the United Kingdom is looking for an experienced Practice Manager to lead day-to-day operations and staff management in a well-established GP practice. You will oversee HR processes, manage practice finances, and ensure compliance with health standards. Ideal candidates should have a strong background in managing complex service environments, excellent communication skills, and knowledge of primary care ensuring high-quality patient services. Competitive salary and supportive work environment are offered.

Qualifications

• Proven management experience in a complex service environment like primary care.
• Strong people management skills for leading and developing teams.
• Understanding of HR processes and employment best practices.
• Confident in financial and business management with budgeting skills.
• Excellent communication skills to build effective relationships.
• Highly organised and able to work under pressure.
• Confident IT user, comfortable with EMIS and digital tools.
• Experience in a GP practice or primary care environment.
• Knowledge of GP contracts, QOF, and PCN arrangements.
• Experience with CQC and clinical governance frameworks.

Responsibilities

• Provide leadership and management for non-clinical staff.
• Oversee practice operations to maintain efficient patient services.
• Lead HR processes such as recruitment and employee relations.
• Manage practice finances including budgets and payroll.
• Ensure compliance with statutory and contractual requirements.
• Support the GP Partner in quality and income maximisation.
• Collaborate with PCN, ICB and other system partners.
• Lead on practice policies and continuous improvement.
• Oversee IT systems and support digital access for patients.

Skills

Management experience in complex service environment

People management skills

Understanding of HR processes

Financial and business management skills

Excellent communication skills

Organisational skills

IT proficiency with EMIS and MS Office

Experience in GP practice or primary care

Knowledge of GP contracts and QOF

Experience with CQC frameworks

Education

Management/leadership qualification (AMSPAR, ILM or equivalent)

Tools

EMIS

Accurx

MS Office

Job description

A regional primary care network in the United Kingdom is looking for an experienced Practice Manager to lead day-to-day operations and staff management in a well-established GP practice. You will oversee HR processes, manage practice finances, and ensure compliance with health standards. Ideal candidates should have a strong background in managing complex service environments, excellent communication skills, and knowledge of primary care ensuring high-quality patient services. Competitive salary and supportive work environment are offered.