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Job summary
A leading employment agency in Witney is seeking a dedicated individual to investigate product returns and ensure quality standards. The role offers comprehensive training and opportunities for career growth within a positive work environment. Key responsibilities include data analysis, improving processes, and effective communication with global colleagues. Ideal candidates will have strong IT skills, excellent attention to detail, and a background in secondary education. This is a temporary position with a pay rate of £16.49 per hour for nights.
Benefits
Qualifications
- Proficient in using computer packages, including Word and Excel.
- Ability to follow procedures and accurately document findings.
- Ability to analyse information to find root causes.
Responsibilities
- Conduct thorough investigations into customer-returned products.
- Analyse data to identify trends and patterns in product complaints.
- Implement new procedures to improve efficiency and effectiveness.
- Communicate insights with colleagues worldwide.
- Stay informed about new product developments.
Skills
Education
- Investigate Product Returns: You'll play a crucial role in ensuring the highest quality standards by conducting thorough investigations into customer-returned products, meticulously identifying the root cause of any issues. (This is not a customer service role; you won't be handling customer calls!)
- Uncover Trends: You'll utilise our advanced computer systems to analyse data, identifying trends and patterns in product complaints to proactively prevent future issues.
- Drive Efficiency: You'll actively contribute to improving processes, implementing new and enhanced procedures to increase efficiency and effectiveness.
- Collaborate for Success: You'll communicate professionally with colleagues worldwide, sharing insights and collaborating on team goals.
- Stay Ahead of the Curve: You'll stay informed about new product developments and actively participate in ensuring complaint readiness activities before launch.
- Be a Problem Solver: You'll leverage your analytical skills to pinpoint trends in product complaints and bring these to the attention of management for further investigation.
- Meaningful Work: Make a real difference in people's lives by ensuring the quality and safety of essential medical devices.
- Comprehensive Training: Full training provided, no prior experience is necessary!
- Positive Work Environment: Enjoy a clean, safe, and friendly workplace with modern facilities and a newly expanded laboratory.
- Career Growth: Excellent opportunities for career growth and development within our dynamic company.
- On-site Perks: Enjoy free parking, subsidised canteen.
Pay Rate: £16.49 per hour (Nights), £15.29 (Days)
Location: Witney, OX29 0YL
Shift Pattern: 4 on 4 off, 7pm to 7am (temporary role)
- Strong IT Skills: Proficiency in using computer packages, including Word and Excel.
- Excellent Communication: Clear and effective communication skills.
- Attention to Detail: Ability to follow procedures and accurately document findings.
- Analytical Mindset: A keen eye for detail and the ability to analyse information to find root causes.
- Qualifications: Secondary education, or equivalent qualification, completed in Maths and English.
Experience (Beneficial): laboratory best practice, problem solving, and root cause analysis is a plus but not essential.
5 Years of Referencing: A 5-year referencing history (employment or alternative activity) will be required for successful applicants.
Eligibility: Must be eligible to live and work in the UK.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.