Math jobs in Grã-Bretanha

Contact Management Centre Officer – Hampshire and Isle of Wight Constabulary

Southampton

Full-time and permanent. On successful appointment, you can request flexible working after training, but approval is not guaranteed. Full-time shifts are required during approximately 13 weeks of training.

The starting salary is £35,000, comprising a basic salary of £26,000 plus 20% shift and weekend allowances. After training and becoming an independent Call Handler (~12 weeks), the basic salary increases to £29,109, with a total of £39,000.

Wednesday 21st May 2025 at 23:59. Earliest start date is January 2026, but not guaranteed.

As a Contact Management Centre Officer, you will handle emergency 999 and non-emergency 101 calls, complete detailed crime reports, risk assess calls, create incidents for deployment, handle inquiries, and support the public with empathy and calmness.

The shift pattern is 6 days on, 4 days off, on a rotating 20-week cycle, averaging 37 hours/week, with shifts typically 10 hours long.

• Competitive pension scheme
• Generous annual leave
• Discounts via Hampshire Police Leisure & Sports and Blue Light Card
• Wellbeing support
• Gym facilities
• Career progression and development opportunities

No mandatory education requirements, but QCF Level 2 or higher in Maths and English is desirable. Candidates should have good customer service, communication, and IT skills. Must be 18 or older, with satisfactory pre-employment checks.

Initial 6-week classroom training, followed by live call support for up to 6 shifts. The Emergency Services Call Handling Apprenticeship is available, lasting 13-18 months, with a nationally recognized certificate upon completion.

No specific education requirements, but competency-based questions are essential, using the STAR technique. Applications are submitted online, with guidance provided in the application process.

Applications reviewed post-closing date. Successful candidates attend online awareness sessions and in-person assessment centers on specified dates in June 2025.

For informal discussions, contact police.recruitmenthampshire.police.uk or call 023 8045 1611. Ensure your email is accessible, as it will be used for contact throughout the process.

Hampshire and Isle of Wight Constabulary values diversity and promotes inclusive employment practices, including flexible working and support for under-represented groups and those requiring reasonable adjustments.