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Pro Customer Service/Sales
Job summary
A leading retail company in Brandon is seeking dedicated members for its Pro Customer Service/Sales Team. This role focuses on delivering exceptional service to professional customers, including contractors and property owners, while meeting sales goals. Team members are responsible for order fulfillment, managing deliveries, and providing expert product recommendations. Strong product knowledge and collaboration skills are essential for success in this position. Bilingual communication may be preferred based on customer needs.
Qualifications
- Strong product knowledge relevant to the Pro customer segment.
- Ability to meet monthly sales goals and metrics.
- Bilingual communication skills preferred.
Responsibilities
- Deliver an exceptional experience for professional customers.
- Support order fulfillment and tailored delivery solutions.
- Collaborate with team members to resolve delivery issues.
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.
BRANDON
FL
155976BR
Pro Customer Service/Sales
300045106
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.