Jobs in Telford, United Kingdom
Head of Customer Operations, UK & Ireland (Remote)
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Head of Customer Operations, UK & Ireland (Remote)
Job summary
A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. Ideal candidates will have strong analytical skills and proven experience leading diverse teams. The position also offers competitive compensation, benefits like private healthcare, and supports flexible working arrangements.
Benefits
Qualifications
- 5+ years’ experience leading Customer Support and/or Operations teams.
- Proven track record of improving efficiency and quality.
- Experience in a SaaS or technology-driven environment.
Responsibilities
- Define and execute regional strategy for technical customer operations.
- Lead high-volume customer-facing functions including Support and Onboarding.
- Drive operational excellence through analytical rigor and process compliance.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.