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Jobs in Telford, United Kingdom

Head of Customer Operations, UK & Ireland (Remote)

Phorest

United Kingdom
Remote
GBP 80,000 - 100,000
4 days ago
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Head of Customer Operations – UKI

Phorest

United Kingdom
Remote
GBP 80,000 - 100,000
4 days ago
Be an early applicant

WhatsApp for Business Enablement Copywriter

SF Recruitment

City Of London
Remote
GBP 40,000 - 60,000
4 days ago
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Remote Commercial Counsel

Jobgether

United Kingdom
Remote
GBP 80,000 - 120,000
4 days ago
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Remote Commercial Counsel - SaaS, GDPR & AI Compliance

Jobgether

United Kingdom
Remote
GBP 80,000 - 120,000
4 days ago
Be an early applicant
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Senior Copywriter/Content Creator

SF Recruitment

City Of London
Remote
GBP 40,000 - 60,000
4 days ago
Be an early applicant

Senior Product Designer - Enterprise Web Apps (Remote)

Quorso UK Limited

City of Westminster
Remote
GBP 40,000 - 60,000
4 days ago
Be an early applicant

Remote Senior Practitioner - Fostering & Carer Support

Sanctuary Personnel Ltd

Ilford
Remote
GBP 40,000 - 45,000
4 days ago
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Senior/ Lead Product Designer

Quorso UK Limited

City of Westminster
Remote
GBP 40,000 - 60,000
4 days ago
Be an early applicant

Senior Practitioner - Fostering Team - Ilford - Sanctuary Personal

Sanctuary Personnel Ltd

Ilford
Remote
GBP 40,000 - 45,000
4 days ago
Be an early applicant

Business Support / Administration

Colbern Limited

City Of London
Remote
GBP 80,000 - 100,000
4 days ago
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Remote Inbound Life Insurance Sales Closer

Peter Beckman Zip Recruiter

Richmond
Remote
GBP 55,000 - 90,000
4 days ago
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Virtual Phone Sales Representative

Peter Beckman Zip Recruiter

Richmond
Remote
GBP 55,000 - 90,000
4 days ago
Be an early applicant

Contracts Manager – Relocate to Channel Islands

Future Engineering Recruitment Ltd

United Kingdom
Remote
GBP 50,000 - 60,000
4 days ago
Be an early applicant

Contracts Manager

Future Engineering Recruitment Ltd

United Kingdom
Remote
GBP 50,000 - 60,000
4 days ago
Be an early applicant

Remote Marketing Leader: Frameworks, Growth & Autonomy

3 Years on a Rock

Leeds
Remote
GBP 100,000 - 125,000
4 days ago
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Deputy Director & Enterprise Services CTO — Tech Strategy Lead

Government Digital and Data

United Kingdom
Remote
GBP 100,000 - 125,000
4 days ago
Be an early applicant

Deputy Director DDaT in HO Digital Enterprise Services Technology - Home Office - SCS1

Government Digital and Data

United Kingdom
Remote
GBP 100,000 - 125,000
4 days ago
Be an early applicant

Senior Remote Role - Marketing Framework & Leadership Development

3 Years on a Rock

Leeds
Remote
GBP 100,000 - 125,000
4 days ago
Be an early applicant

macOS Core Engineer — Remote, Impactful & Fast-Paced

Clutch Canada

Glasgow
Remote
GBP 60,000 - 80,000
4 days ago
Be an early applicant

Software Engineer, macOS Core Product - Glasgow, United Kingdom

Clutch Canada

Glasgow
Remote
GBP 60,000 - 80,000
4 days ago
Be an early applicant

Dubai-Based Private Household Manager & Personal Assistant

Silver and Bow

Greater London
Remote
GBP 60,000 - 80,000
4 days ago
Be an early applicant

Senior Legal Counsel (UK) — AI & Privacy, Remote

Filigran

United Kingdom
Remote
GBP 70,000 - 90,000
4 days ago
Be an early applicant

House Manager/PA, Dubai

Silver and Bow

Greater London
Remote
GBP 60,000 - 80,000
4 days ago
Be an early applicant

Remote Paralegal Contractor — 15+ hrs/wk, $60-$80/hr

Great Value Hiring

United Kingdom
Remote
GBP 40,000 - 60,000
4 days ago
Be an early applicant

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Head of Customer Operations, UK & Ireland (Remote)
Phorest
Remote
GBP 80,000 - 100,000
Full time
4 days ago
Be an early applicant

Job summary

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. Ideal candidates will have strong analytical skills and proven experience leading diverse teams. The position also offers competitive compensation, benefits like private healthcare, and supports flexible working arrangements.

Benefits

Private healthcare
Wellness Days
Employee Share Purchase Scheme
Pension plan
Enhanced Maternity and Paternity Benefits

Qualifications

  • 5+ years’ experience leading Customer Support and/or Operations teams.
  • Proven track record of improving efficiency and quality.
  • Experience in a SaaS or technology-driven environment.

Responsibilities

  • Define and execute regional strategy for technical customer operations.
  • Lead high-volume customer-facing functions including Support and Onboarding.
  • Drive operational excellence through analytical rigor and process compliance.

Skills

Customer Support experience
Leadership skills
Analytical skills
Stakeholder management
Cross-functional collaboration

Education

5+ years in customer operations/leadership
Job description
A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. Ideal candidates will have strong analytical skills and proven experience leading diverse teams. The position also offers competitive compensation, benefits like private healthcare, and supports flexible working arrangements.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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