Head of Customer Operations, UK & Ireland (Remote)

Phorest; Remote; GBP 80,000 - 100,000; Full time

Job summary

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. Ideal candidates will have strong analytical skills and proven experience leading diverse teams. The position also offers competitive compensation, benefits like private healthcare, and supports flexible working arrangements.

Benefits

Private healthcare

Wellness Days

Employee Share Purchase Scheme

Pension plan

Enhanced Maternity and Paternity Benefits

Qualifications

• 5+ years’ experience leading Customer Support and/or Operations teams.
• Proven track record of improving efficiency and quality.
• Experience in a SaaS or technology-driven environment.

Responsibilities

• Define and execute regional strategy for technical customer operations.
• Lead high-volume customer-facing functions including Support and Onboarding.
• Drive operational excellence through analytical rigor and process compliance.

Skills

Customer Support experience

Leadership skills

Analytical skills

Stakeholder management

Cross-functional collaboration

Education

5+ years in customer operations/leadership

Job description

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. Ideal candidates will have strong analytical skills and proven experience leading diverse teams. The position also offers competitive compensation, benefits like private healthcare, and supports flexible working arrangements.