Jobs in Stoke On Trent, United Kingdom

As a Resource Planning Analyst at AO, you’ll play a key role in making sure our sales team runs like clockwork. You’ll create accurate forecasts for call volumes and sales, plan resources across the team, and optimise shift patterns to keep everything running smoothly. You’ll monitor real‑time performance, spot variances between forecasted and actual figures, and ask the big questions: Why are more customers calling than expected? Is this spike in sales a short‑term trend or something bigger? Your insights will help us make quick, smart decisions that keep our customers happy and our teams performing at their best.

• Managing adherence and optimizing team schedules
• Analysing call volumes and actual sales against forecasts
• Tracking and managing holiday requests
• Monitoring real‑time performance and data
• Producing reports for management and stakeholders
• Asking the right questions to understand variances and trends

• Methodical and well organised with great attention to detail
• Strong communication skills, both written and verbal
• A team player who can also work independently
• Comfortable with numbers and data analysis
• Proficient in Excel

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too). We’re known for helping our customers brilliantly – and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back – you’ll be rewarded inside and outside of work.

• Holidays: 25 days, plus bank holidays (increasing to 27 days after 2 years with us)
• Pension: Contribute 5% of your annual salary and we'll do the same
• VIP access to the AO Arena – opportunities to win free tickets and pre‑sale access
• Health & wellbeing: discounted gym membership, onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, mental health support and more
• Discounts: exclusive discounts across our product range
• Family leave: Enhanced maternity, paternity and adoption leave
• Making a difference: 2 fully paid days a year to donate your time to any charity of your choice
• On‑site perks: free parking, complimentary breakfast, and coffee at our subsidised Starbucks

To see all our benefits and perks, visit our AO Benefits page.

We want everyone to feel they belong. We celebrate diversity in all its forms – race, ethnicity, gender, age, religion, ability and sexual orientation. By collecting and analysing application data, we aim to make our recruitment process inclusive and improve where we need to, always ensuring that the data has no impact on your application and is never shared with hiring managers.

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