Resource Planning Analyst

ao.com; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading appliances retailer in the United Kingdom is seeking a Resource Planning Analyst to manage team schedules and forecast call volumes effectively. This role will involve analyzing performance data, optimizing resource allocation, and providing insights that enable smart decision-making. The ideal candidate will possess strong communication skills and be proficient in data analysis and Excel. Comprehensive benefits are included, such as enhanced holiday allowance and health perks.

Benefits

25 days holidays plus bank holidays

5% pension contribution

Discounted gym membership

Enhanced family leave

Two paid charity days

Free parking

Complimentary breakfast

Qualifications

• Detail-oriented individual capable of managing team schedules effectively.
• Strong ability to analyze call volumes and trends in data.
• Experience communicating results clearly to various stakeholders.

Responsibilities

• Manage adherence and optimize team schedules.
• Analyze call volumes and sales against forecasts.
• Track and manage holiday requests.
• Monitor real-time performance and data.
• Produce reports for management and stakeholders.

Skills

Methodical and well organised

Strong communication skills

Comfortable with numbers and data analysis

Proficient in Excel

Job description

Job Overview

As a Resource Planning Analyst at AO, you’ll play a key role in making sure our sales team runs like clockwork. You’ll create accurate forecasts for call volumes and sales, plan resources across the team, and optimise shift patterns to keep everything running smoothly. You’ll monitor real‑time performance, spot variances between forecasted and actual figures, and ask the big questions: Why are more customers calling than expected? Is this spike in sales a short‑term trend or something bigger? Your insights will help us make quick, smart decisions that keep our customers happy and our teams performing at their best.

Here’s What You’ll Be Doing

• Managing adherence and optimizing team schedules
• Analysing call volumes and actual sales against forecasts
• Tracking and managing holiday requests
• Monitoring real‑time performance and data
• Producing reports for management and stakeholders
• Asking the right questions to understand variances and trends

A Few Things About You

• Methodical and well organised with great attention to detail
• Strong communication skills, both written and verbal
• A team player who can also work independently
• Comfortable with numbers and data analysis
• Proficient in Excel

About Us

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too). We’re known for helping our customers brilliantly – and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

Benefits

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back – you’ll be rewarded inside and outside of work.

• Holidays: 25 days, plus bank holidays (increasing to 27 days after 2 years with us)
• Pension: Contribute 5% of your annual salary and we'll do the same
• VIP access to the AO Arena – opportunities to win free tickets and pre‑sale access
• Health & wellbeing: discounted gym membership, onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, mental health support and more
• Discounts: exclusive discounts across our product range
• Family leave: Enhanced maternity, paternity and adoption leave
• Making a difference: 2 fully paid days a year to donate your time to any charity of your choice
• On‑site perks: free parking, complimentary breakfast, and coffee at our subsidised Starbucks

To see all our benefits and perks, visit our AO Benefits page.

We’re for Everyone

We want everyone to feel they belong. We celebrate diversity in all its forms – race, ethnicity, gender, age, religion, ability and sexual orientation. By collecting and analysing application data, we aim to make our recruitment process inclusive and improve where we need to, always ensuring that the data has no impact on your application and is never shared with hiring managers.

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