Jobs in Reading, United Kingdom
Service Delivery Coordinator
CRG | TEC Recruitment
Temporary Field Based Account Manager
UK Greetings Careers
Head of Product-Led Growth (PLG)
CloudTalk
Discover more opportunities than anywhere else. Find more jobs nowFinance Director – MarTech scaleup
Talentedge Exec (formerly Talentarc)
Head of Compliance (SMF16) - Consumer Lending
Willow Resourcing Limited
Head of Business Development Defence Secure Info Technology
Applause IT Recruitment Ltd
Connect with headhunters to apply for similar jobs(Remote) Platform Engineering Manager
Few&Far
Evaluation Specialist
Resources Group
Subject Specific Tutor
Independent Learning Strategies
Head of Pricing Analytics
The Consultancy Group (London)
Technical Project Consultant (Remote, UK) – Low Code Delivery | Client Facing | Travel Opportunities
Holly Grove Consulting
SAP HCM SuccessFactors ECP Consultant in the UK and Ireland
Zalaris
Health Safety Environment Advisor
The Green Recruitment Company
French Speaking Congress Events Specialist - REMOTE
Blank Space Recruitment
Medical Affairs
Singular : Building Brilliant Biotechs
Network Programmer
Steel City Interactive
Associate Director
Avatar Recruitment
Work from Home - Online Product Support (Entry Level)
GL Inc.
Service Delivery Coordinator
Job summary
A telecoms company is seeking a Service Delivery Coordinator to manage customer tickets and incidents via Jira, ensuring efficient allocation and communication with teams. The ideal candidate will have prior experience in telecom network build and maintenance and excellent stakeholder management skills. This is a fully remote position with occasional travel to London for meetings. If you're looking for an exciting opportunity in a small team, this role could be for you.
Qualifications
- Prior experience in telecoms network build and maintenance.
- Experience in Jira ticketing or a similar service management tool.
- Excellent communication and stakeholder management skills.
Responsibilities
- Own and manage all customer tickets via Jira and customer portals.
- Triage faults and ensure correct categorisation, prioritisation, and allocation.
- Act as the point of contact for customers on all service-related issues.
- Coordinate site access, materials, and scheduling for corrective works.
- Manage term contractor purchase orders, invoicing, and general administration.
Skills
Base Salary £40k
Fully Remote
HQ in London
As a Service Delivery Coordinator – you’ll be joining a telecoms company responsible for next generation wireless infrastructure.
You’ll work in a small team and closely with the Head of Delivery and Head of Programmes to support their key customers.
The primary function will be Ticketing & Incident Management- owning and managing all customer tickets via Jira and customer portals.
Then you will triage faults, ensuring correct categorisation, prioritisation, and allocation to internal teams or term contractors.
It’s a fully remote role, with potential travel into London from time to time for team meetings throughout the year.
In what’s going to be a small team we are looking for someone who can be flexible to meet the flexile demands of the role.
- Own and manage all customer tickets via Jira and customer portals (VMO2, BT)
- Triage faults, ensuring correct categorisation, prioritisation, and allocation to internal teams or term contractors
- Act as the day-to-day point of contact for customers on all break / fix and service-related issues.
- Working with the operational Build team to coordinate site access, materials, and scheduling for corrective works, ensuring maximum efficiency in the use of resources between build and break / fix and maintenance activities
- Manage term contractor purchase orders, invoicing, and general administration
This is a telecoms position, so we are expecting the right candidate to have:
- Prior experience in telecoms network build and maintenance.
- Experience in working with Jira ticketing or a similar service management tool
- Excellent communication and stakeholder management skills — able to balance the needs of customers, contractors, and internal teams
If this sounds like you, or you would like to find out more about this opportunity then you have three options.
- Call Stephen Morris at CRG TEC to find out more. We are really open about the role and opportunity and challenges, so if you need to find out more before committing, no problem!
- Contact Stephen via the main professional social media site (LI), drop him a private message and he will get back to you
- If you are happy with what you have read so far, then send a copy of your CV to this advert and Stephen will give you a call to discuss further or at least get back to you if you don’t quite hit the mark.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.