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Remote 2nd-Line IoT Support Engineer
Job summary
A tech company is looking for a Customer Support Engineer to ensure smooth operation of installations across Europe, the UK, and the US. This fully remote role involves providing 2nd line support, troubleshooting technical issues, and communicating clearly with customers. Required qualifications include 3+ years of experience in technical support and a strong understanding of networking fundamentals. The position offers a supportive international team and a competitive salary aligned with UK standards.
Benefits
Qualifications
- 3+ years of experience in a technical support or service engineering role.
- Experience with IoT, smart devices, or healthcare technology.
- Familiarity with cloud-based platforms and ecosystems.
Responsibilities
- Act as first point of contact and 2nd line escalation for technical support inquiries.
- Perform initial triage of incoming tickets.
- Troubleshoot issues across the full product stack.
- Provide clear communication to customers during emergencies.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.