Jobs in Peterborough, United Kingdom

£(removed) FTE DOE, plus £3k night allowance. Remote position, requiring attendance at a 2-day training induction in Manchester twice a month.

6pm-2am, Monday to Friday.

Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be representing our Client, a trusted health and wellbeing network who have been making a positive difference in over 15 million lives.

Providing immediate emotional support and guidance to callers on the 24/7 helpline, completing clinical assessments, and signposting appropriately. The role also includes an allocated day of structured telephone/video counselling clients, which can be counted towards BACP accreditation.

• Providing an efficient and effective telephone counselling service to all callers.
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk.
• Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution.
• Maintaining an active caseload of STC/Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day.

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours.
• Registered member of the BACP.
• Relevant telephone experience.
• High level of computer literacy (MS Office, Word, Excel, and PowerPoint).
• High level of organisational ability; ability to work to tight deadlines and targets.
• Good communication and customer service skills.

• Accredited with the BACP or eligible for the accreditation process.
• EAP experience.
• Experience of working within a target-driven environment.

• BACP (or equivalent) membership and accreditation paid for.
• BACP CBD Hub.
• Up to £60 per month for supervision.
• Inhouse supervision.
• Monthly incentives.
• Supervision.
• 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service).
• Birthday Off/Mental Health Day.
• Profit Share Scheme.
• Perkbox (staff discount scheme).
• Christmas bonus after 3 years of service.
• Contributory Pension Scheme.
• Fab Fridays- dress down & free treats.
• Allied Pride Network.
• Social events throughout the year.
• Free breakfast on Mondays.
• Fresh fruit delivered to the office each week.
• Free annual flu vaccine.
• Private health insurance after 5 years service.
• Life Insurance.
• Discounted eye test.
• Discounted glasses/contact lenses prescription.