Evening Counsellor

The Portfolio Group; United Kingdom; Remote; GBP 80,000 - 100,000; Full time

Job summary

A trusted health and wellbeing network is seeking a qualified counsellor to provide emotional support via a 24/7 helpline. You'll be responsible for conducting clinical assessments and offering structured counselling sessions. The role demands a diploma level 4 in counselling and registration with the BACP, alongside strong communication and organizational skills. Enjoy remote flexibility, competitive benefits, and opportunities for professional growth.

Benefits

BACP membership paid for

Monthly incentives

25 days holiday plus bank holidays

Pension scheme

Social events throughout the year

Qualifications

• Minimum of 150 counselling hours required.
• Must be a registered member of BACP.
• High level of computer literacy necessary.

Responsibilities

• Provide emotional support and guidance via a helpline.
• Conduct clinical assessments and facilitate counselling.
• Maintain an active caseload of clients.

Skills

Counselling experience

Communication skills

Organizational ability

Customer service skills

Education

Diploma level 4 in Counselling

Tools

Microsoft Office Suite

Job description

£(removed) FTE DOE, plus £3k night allowance. Remote position, requiring attendance at a 2-day training induction in Manchester twice a month.

6pm-2am, Monday to Friday.

Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be representing our Client, a trusted health and wellbeing network who have been making a positive difference in over 15 million lives.

Job Overview

Providing immediate emotional support and guidance to callers on the 24/7 helpline, completing clinical assessments, and signposting appropriately. The role also includes an allocated day of structured telephone/video counselling clients, which can be counted towards BACP accreditation.

Day to Day Responsibilities:

• Providing an efficient and effective telephone counselling service to all callers.
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk.
• Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution.
• Maintaining an active caseload of STC/Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day.

Essential Skills and Competencies:

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours.
• Registered member of the BACP.
• Relevant telephone experience.
• High level of computer literacy (MS Office, Word, Excel, and PowerPoint).
• High level of organisational ability; ability to work to tight deadlines and targets.
• Good communication and customer service skills.

Desirable Skills and Competencies:

• Accredited with the BACP or eligible for the accreditation process.
• EAP experience.
• Experience of working within a target-driven environment.

Employee Benefits:

• BACP (or equivalent) membership and accreditation paid for.
• BACP CBD Hub.
• Up to £60 per month for supervision.
• Inhouse supervision.
• Monthly incentives.
• Supervision.
• 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service).
• Birthday Off/Mental Health Day.
• Profit Share Scheme.
• Perkbox (staff discount scheme).
• Christmas bonus after 3 years of service.
• Contributory Pension Scheme.
• Fab Fridays- dress down & free treats.
• Allied Pride Network.
• Social events throughout the year.
• Free breakfast on Mondays.
• Fresh fruit delivered to the office each week.
• Free annual flu vaccine.
• Private health insurance after 5 years service.
• Life Insurance.
• Discounted eye test.
• Discounted glasses/contact lenses prescription.