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Service Delivery Manager: Health Assessments & Ops
Job summary
A leading service provider in the United Kingdom seeks a Service Delivery Manager to lead a team of assessors and coordinators, ensuring high-quality service delivery and performance management. This role requires experience in team leadership and a focus on achieving performance targets. The ideal candidate will also engage remote teams and resolve customer complaints. A supportive work culture and various benefits, including a pension scheme and annual leave options, are offered.
Benefits
Qualifications
- Experience leading and developing teams.
- Experience of delivering challenging performance targets.
- Ability to engage and support remote teams.
Responsibilities
- Lead a team to achieve performance targets.
- Monitor administrative workflow for assessment delivery.
- Investigate and resolve customer complaints.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.