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UK Remote Customer Success Manager | HR Tech
Job summary
A healthcare technology company is seeking a UK-based Customer Success Manager to drive adoption of the HRCase software suite. The role focuses on developing relationships with HR stakeholders, monitoring product utilization, and enhancing customer satisfaction. Ideal candidates will have experience in HR or Customer Success within HR SaaS environments, knowledge of HR processes, and a proven track record with high-value accounts. This position offers competitive benefits and promotes employee wellness.
Benefits
Qualifications
- Experience in an HR role using HRCase or Customer Success in HR SaaS.
- Proven success in managing high-value accounts.
- In-depth knowledge of HR processes or prior experience with HRCase.
Responsibilities
- Develop strong relationships with HR stakeholders.
- Monitor product utilization and provide coaching.
- Collaborate with internal teams on success plans.
- Lead customer-focused initiatives to enhance satisfaction.
- Identify upsell opportunities to support account growth.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.