UK Remote Customer Success Manager | HR Tech

RLDatix; Remote; GBP 80,000 - 100,000; Full time

Job summary

A healthcare technology company is seeking a UK-based Customer Success Manager to drive adoption of the HRCase software suite. The role focuses on developing relationships with HR stakeholders, monitoring product utilization, and enhancing customer satisfaction. Ideal candidates will have experience in HR or Customer Success within HR SaaS environments, knowledge of HR processes, and a proven track record with high-value accounts. This position offers competitive benefits and promotes employee wellness.

Benefits

Private health insurance

Group accident insurance

Employee Assistance Programme (EAP)

Loyalty Awards for long-service employees

Qualifications

• Experience in an HR role using HRCase or Customer Success in HR SaaS.
• Proven success in managing high-value accounts.
• In-depth knowledge of HR processes or prior experience with HRCase.

Responsibilities

• Develop strong relationships with HR stakeholders.
• Monitor product utilization and provide coaching.
• Collaborate with internal teams on success plans.
• Lead customer-focused initiatives to enhance satisfaction.
• Identify upsell opportunities to support account growth.

Skills

Experience in HR role or Customer Success

Managing accounts with at least £1m ARR

Knowledge of HR processes

Interest in HR technology and customer success

Collaborative skills with senior stakeholders

Job description

A healthcare technology company is seeking a UK-based Customer Success Manager to drive adoption of the HRCase software suite. The role focuses on developing relationships with HR stakeholders, monitoring product utilization, and enhancing customer satisfaction. Ideal candidates will have experience in HR or Customer Success within HR SaaS environments, knowledge of HR processes, and a proven track record with high-value accounts. This position offers competitive benefits and promotes employee wellness.